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Jira Service Management
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Currently we have approval steps that are setting the approval by a Custom Field. However, sometimes that approver needs changed (they are on vacation, they were fired, they moved to a new pos...
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I have since removed epic name and epic link from the epic issue type and screen and any other issue type but the field is still present on the form and required. How can I remove from the form but ...
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Hi, I am having issues referencing the issue key in the jsm automation email. <a href="{{url}}">{{key}} - {{summary}}</a> ----------> this does not work {{createdIssue...
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Hi everyone, Have any of you a solution to show a customer (on the issue screen in the portal) the expected response time based og similar issue types and priorities? best, Fred
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I currently have an automation designed to automatically update two fields, request participants and organization when an issue is created and meets a certain condition. The rule is currently o...
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Hi everyone! How are you? Hope you are doing just great! I am migrating from ClickUp to Jira and I don't know how to create a routine task that I have in ClickUp. Could you help me find out if ther...
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IS JWM an additional cost if you currently use Jira Software?
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We have had this issue from the start and we thought or think it may be within our network but wanted to check to see if anyone else is having issues. Currently we are unable to Drag & Drop .XLSX...
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We have a legacy automation rule which reopens service desk issues if a customer comments on it. The issue we have is that often, it's a comment like "Thank you.", which reopens the ticket. I don'...
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Is there is a way to configure Team Management using Hierarchy in Jira Service Management ITSM projects? I need a solution for my organization in which there are multiple roles. And each roles are r...
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I have three condition when start SLA: - Create issue - Change to status A - Change to status B and one pause condition: - Change to status C Issue is created SLA was started -> issu...
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trying to integrate tenable.io with jira cloud
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Is it possible to get all the user information from OKTA and input it to Insight automatically? If there's a way may I know how?
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Gostaria de saber qual o caminho para criar uma atribuição da tarefa para um novo usuario
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Hello, i need some help with dashboard configuration. We need to filter a dashboard with a text field, is that possible? Actually i can filter with Select List Field, Assignee, but i really need to ...
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Hi Community, It would be possible to somehow import users and passwords to the Discovery Tool without having to do it manually from the Credentials menu option. We have more than 100 users / crede...
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I am looking to use the JIRA Service Management and can see the Change Calendar view. However this view allow 1 Day, 1 Week & 1 Month, is there any way / plans to create a 3, 6 or 12 month ...
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Hello, I am using built-in LDAP import in Jira Assets Management (Insight) to fetch organizational units from our Active Directory domain. Unfortunately I am unable to edit incoming data with regex...
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Hi all, a couple questions: 1) How can I set the default value for field "Request Type" when creating an issue of type Incident. 2) I have an Incident queue to show All Incidents but it doesn'...
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Reminders by filtering out 1. "Assignee not assigned for milestone, artefact,issue", 2. "No due date for milestone, artefact, issue etc" 3. Upcoming due dates and reminder to finish those tasks 4....
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I have a JSM that can receive emails from a couple of different addresses and a portal. Is it possible for an individual issue to know where it came from? Ideally I'd like to separate incoming messag...
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Hi, I have created a Email notification by using the Jira Automation Rule but once i receive it if click the link it is redirecting to customer portal view instead of opening the ticket. Please sug...
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We have a website where we want to create 2 widgets, each one will be a different request type. https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/
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Hello everyone, I have added myself as an individual user in the "notifications" section of the project settings (Default Notification Scheme) and I used to receive regular emails when a ticket was ...
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Hello. I Have a service project with some customers communications channel and I need to sync it with normal Software Developers project - I expect that all task from service project will be automati...
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Atlassian Community Events
| User | Count |
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| 25 | |
| 13 | |
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| 2 hours ago | ||
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| September 15, 2025 6:30 AM PDT |