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Jira Service Management
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When i am selecting the Host as unknown Host, after creating the ticket it is showing as Unknown CI. Here i am creating the ticket using Rest API YARC tool. I want to create a ticket using Unknown ...
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Hi everyone, I am doing a service portal which can manage tasks about provisioning and deprovisioning. For provisioning, it's quite easy. - An user will have to create a ticket of which s...
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Good morning, I have created an automation rule (when a value is changed). I want to extract part of a custom field (an id number surrounden with []) and store it in another custom field. I am usi...
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Columns for administrators and users are different. I can see Status, so I can complete the issue, but other users cannot see this Status column. how can i make it visible? Permissions fo...
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Hey All, I want to give access to the customer so they can add anyone in the Copy when logging a request from the portal. I know that when I am giving them rights the other projects can be visible...
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Hi everyone or anyone. I am self teaching myself Jira and trying to find if the following automation can be achieved. Using Jira I am trying to create an automation on my Kanban board to move a iss...
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Hi there, I have an automation rule that creates new objects in Assets based on data from the form. I keep getting the following error; {"errorMessages":[],"errors":{"Restock Level":"The value pro...
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We have 2 iPads in our office that students use to enter support tickets for their laptops, in order to provide us with their name, password etc. How could I set up a timer on the submission which ta...
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In JSM Issu type i can see only mandatory fields in the form but i want to see Non Mandatory as well
Hi, In the Issue type i have Incident, Change and Access request If i select Incident i can see only Mandatory fields as well if i want to keep all the fields in the Create issue form i need to go...
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Can u please drop some different use cases to each kind of option for adding people to an issue? 1. A watcher 2. Request participant 3. Additional Viewers Thanks ahead
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I want to automate the steps to count and generate a sum of a specific custom field. The custom field is a single select list. There is a secondary custom field to contain the sum. This is the autom...
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Hello, Within one of our project desks in Jira, occasionally, when an issue is created, it will show the reporter as 'Anonymous'. Not sure why this is and it appears to be stemming from one sp...
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Hi, I have an Assets CMDB in Jira. We have following hierarchy: Customer (entity containing customer contact information, etc) ---Asset (entity containing licensing informati...
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Hello All, I'm curious to know if there is a way to shut off Slack threads for ticket updates. Example: I work strictly out of JSM website and address tickets there. I constantly get Slac...
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Hello people! On the Issue Search page is possible to export the resultset with ProForma forms. But ths feature only works for users that have permission to administer the project. For users witho...
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We have a service desk in our project where you do not have to have access to Jira in order to submit an issue. Which is how we want it set up. However the service desk user is able to go into ...
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I am trying to figure out how to add a URL that the customer can click on that will close the ticket for them. Right now there is a button for users look who use portal that they can use to close ti...
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I had a list of service desk customers added to an org for issue creation automation purposes. I've added a few as confluence guests. (Same email address.) Now I have two separate users and I'm not s...
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When creating a report on the customer-facing portal site, Jira crashes. Is this a known issue for multiple users?
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Hello guys! I have to fix a mess with my customer organizations, and I want to create some new ones and delete the other obsolete ones. What happens with the older issues with deleted organiz...
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Service management report has a handy feature where a Service manager can visually observe and report how many Confluence knowledge base articles where viewed. The problem is as follows, the hyperlin...
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Hi, I need settings to configure JIRA Service managemento to work like follow. Any user can sent e-mail to me (help desk) and request will be rised, in JIRA. But this user will not have...
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The Swedish translation in the Jira service management is quite bad. Since it is possible to change all the ticked fields it is no problem except for the "raise a request" button and I cannot find an...
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Hallo, weiß jemand, ob es möglich wäre in Jira Service Management die Schaltflächen "Genehmigt" und "Abgelehnt" umzubenennen? Viele Grüße Kristina Galwas
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I made a request with 3 participants, and when I exported the tickets to csv. the name of the participant is separate and not in 1 column. how can i combine them in one column ?
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