Jira Service Management

I have a user that once and a while has problems logging into the portal and cannot do a reset password cause the service desk portal doesn't recognise his email address. I haven't requested if he h...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I need an assistance to map resolved status to Done. Currently, it shows zero values.  

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I like having the ability to lock objects in place so that I can pick apart the relationships, but I'm discovering that locking of objects is not saved when I click on another object type and return....

• cloud
• jira-service-management
• jira-service-management-cloud

Hello Everyone,   We use JSD to handle all types of requests by our customers: bugs, technical support and feature requests. We are facing duplication issue. It would be a great timesaver...

• jira-service-management
• jira-service-management-server
• server

I want to auto-assign the Jira ticket to someone else if the assignee is on leave. Is there any possibility of reading the leave date from the calendar and handling the same?   Any leads will ...

• jira
• jira-service-desk-server
• jira-service-management-server
• jira-software

Hi there ! I am trying to clean old groups, that are not necessary anymore. I just read that this should happen in the admin console (https://support.atlassian.com/user-management/docs/create-and-u...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everyone,    We use JSD to handle all types of requests by our customers: bugs, technical support and feature requests. We often receive questions that we always answer in the same way...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  We have a New Starter form in Jira and i would like to know if it is possible to automate copying the text from certain fields in the form into the issue summary so that is can be easily s...

• automation
• cloud
• field
• forms
• jira-service-management
• +1 more tag...

I am trying to import data on assets (laptops) from a CSV file. The "name" data on the end user stores correctly when storing it as text, but when trying to store the data as a reference to an object...

• cloud
• jira-service-management
• jira-service-management-cloud

Can you help me. In our project "JIRA service desk", we have these 3 issue types: 1. Support (Default) 2. Bug 3. New Feature   Support type is Default, but when Customer send request (by th...

• cloud
• issue-type
• jira-service-management
• jira-service-management-cloud

For example : I am having two single choice field, one is category and other is sub category Field. In category I am having value A,B and in sub category, I am having A1,A2,B1,B2. By default sub cate...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello community. I have created approval step in JSM Project. All is fine, but maybe You can give me advice. Please look at the setup: But when I go to the translation -> Approval require...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Can we Control the access on Request Type (Incident , Access, Change)etc. either group/user level. which means In my project there are 3 Issue Types which are Incident, Access, Change Request b...

• cloud
• jira-service-management
• jira-service-management-cloud

How Jira can automation generate ticket if any alert(alibaba cloud) inbox send to email

• cloud
• jira-service-desk
• jira-service-management
• jira-service-management-cloud

I included the attachment field in the form I created using the request type solution. However it didn't appear as I thought it would be, the attachment field and "share with" option were above the f...

• attachment
• cloud
• forms
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

unable to open a ticket even if I'm a global admin for the instance  and permissions helper can't find the ticket when I search it but the other admins can see it fine.    the only...

• cloud
• jira-service-management
• jira-service-management-cloud

Is it possible to make automation and add the approver (Reporting Manager) to the ticket? The reporting manager is from Assets.  

• cloud
• jira-service-management
• jira-service-management-cloud

For your assistance. Regarding importing users in the asset. How can I determine the Object missing a label?           

• cloud
• jira-service-management
• jira-service-management-cloud

We were looking for a way to add a currency field and were able to do so by using Custom Filed Suite by @Caelor Support  We created a new Currency custom field to add to a new Request Form...

• cloud
• jira-service-management
• jira-service-management-cloud

can email this issue ad on be connected to more than 1 mail for the same project ?

• cloud
• jira
• jira-align
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Like so many others I am looking towards the Cloud and one thing that is stopping that thought is the fact that Assets on Cloud is hopelessly underdeveloped compared to its Data Center version. Look...

• assets
• cloud
• jira-service-management
• jira-service-management-cloud

i have a question regarding forge app connecting to on-prem applications  via proxy are we able to achieve this? is there any relevant document ? 

• cloud
• forge
• jira-service-management
• jira-service-management-cloud

It would be nice to have an Atlassian template that has bare minimum for project creation so that we can quickly customize it for any purpose   I could always create one on my own and then use...

• cloud
• issue
• jira-service-management
• jira-service-management-cloud
• project

Hello everyone. We need to use Assets in JSM but the instance we use is Free because we do not exceed 3 users. Is there any way to have Assets in JSM Free? Having few users, it is not feasible to ...

• assets
• cloud
• insight
• jira-service-management
• jira-service-management-cloud

Community, I'm trying to set a default group of Jira Service Management, but the system show a error popup. Could you guys help me?   Regards, Manga.

• cloud
• jira-service-management
• jira-service-management-cloud