Edit text in "A ticket has been assigned to you"

[Linus Johansson]

Hi,

Can the automated email notification w/ the “A ticket has been assigned to you” be augmented to include the priority selected by the customer?

Or do we have to create a new rule for that? And if we do, how would that rule look like?

Thanks in advance! 

[John Funk · Accepted solution]

Hi Linus - Welcome to the Atlassian Community!

No, you will not be able to edit the standard message. But you can create a separate Automation rule that will send an email to the Assignee when that field changes. I the Send email action, you can place whatever you want in the message. 

[Linus Johansson]

Thank you! 

They have 6 different ticket options, do I need to create 6 different rules for that? 

The rule now is:

If the issue relates to A, it will be assigned to X.

If the issue related to B, it will be assigned to Y.

Should I add it to this rule or create a new one?

[John Funk]

You should be able to do that in one rule using multiple Conditions and/or Branches. 

[Alex Koxaras -Relational-]

Hi @Linus Johansson 

To add to what @John Funk stated, there are plenty of suggestions for you to vote and watch for any updates on this matter:

• https://jira.atlassian.com/browse/JSDCLOUD-5425 (<--most votes)
• https://jira.atlassian.com/browse/JSDCLOUD-4501
• https://jira.atlassian.com/browse/JSDCLOUD-11154
• https://jira.atlassian.com/browse/JSDCLOUD-11054
• https://jira.atlassian.com/browse/JSDCLOUD-7786