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Jira Service Management
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Hello! I'm a junior QA working with games made with C# :) I'm trying to implement automatization to my test. The problem is I don't know how to link Jira/Xray with Microsoft Visual Studio to automat...
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I would like to create a new Automation Rule: the Story will be closed (Status Done) when all Dev/QA Stories linked to that story are closed. is it possible to create this rule?
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Hi everyone, We have 2 projects with different email addresses to receive email requests. If a customer sends a single email by adding both the project email addresses in To list, will Jira create...
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I have an issue type I'd like to decommission (ie prevent service desk agents from creating new tickets but retain the ability for them to view, edit, progress etc) How do I go about this please?
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Hi everyone, I want to tag a request with multiple tags depending on the organization, related to the request. I did manage to get it working by creating an automation, which adds the needed...
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Hello Together we have a problem in our company with the ServiceDesk and namely customers can no longer register in the customer portal with their email. When pressing the Sign Up button nothing hap...
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お世話になっております。 Tableau Connector for Jiraを使用した際にエラーが発生します。 使用方法はマーケットプレイス上のページに埋め込まれている動画を参考にしています。 https://marketplace.atlassian.com/apps/1221376/tableau-connector-for-jira?tab=overview&...
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Hi all, just a short simple question is it possible to edit the customfield_id on JIRA site. For example we have 2 business units with different APIs and some custom fields. BU 1: customfield_1 ...
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Hello I m trying to connect a gmail mailbox in incoming mail with Jira, but I receive an error when i try to test the connection: I think to insert all correct data in the configuration: ...
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Hi there, first of all, bear with me, I'm trying to explain it, as detailed as possible. I used Jira befor in my last company. Now I have the task to setup Jira from scratch at my new job. Created...
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Dears, I already import assets from CSV and now I added new attribute type user and I want to update this attrubite for all imported assets from CSV but it fail How can I do this ? is there a...
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Hi there, Could you explain me how I can add a "Due Date" field on a ticket form? I cannot see this field on the project settings menu. For example, I choose the type [System] Problem in the catego...
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Hey there 👋 I want to create issues on a wdbhook created by the add-on Jira email this issue and I could need basic help. At first, I want to create an issue of a certain issue type and request ty...
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Hi. I want to try to export and import of REST API but I can't find manual of REST API. If someone knows, please tell me. Thanks.
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Hi, I'm migrating from Solution Manager to JIRA. In Solution Manager we had a manger view set up for customers. For example, the Finance team's manager was able to view the tickets for all h...
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Hi there, We're currently writing all of our customer documentation in Confluence which is going great so far. We've been able to link a service desk project into Confluence for the knowled...
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Hello, Once a ticket has been shared with a user where is that information tracked so we can go back and view it? We are not seeing it in the ticket logs. There are a couple use cases wh...
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Insight version is 8.9.4 So we have a list of assets(Hardware object) with assigned users(Assigned Users Object) for each asset. When you export all the assets, one user can have multipl...
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I am trying to set a specific colour for the banner background on my Jira Service Management portal. I have selected a red (#ff0000) however due to whatever JSM uses, it turns that red to a shade of...
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I deleted an object type by accident. I got an older export, but I don't know how to import the following correctly. The last value of the CSV looks like this: ... ,ITSM-9997||ITSM-10033||...
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Is there a way in JSM Cloud version to set a fields drop down options based on another field selecti
I have a custom field with drop down options. Based on what the user selects in this field, I would like to preset the dropdown options for another custom field. Is there a way with the JSM configura...
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I am in the process of setting up a service management project and have a very specific external customer in mind with this question. I have tried testing this out and am not sure if what I want to d...
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Hello Everyone Recently there are multiple tickets being created from emailed requests. The data in every ticket is same but I don't understand why multiple tickets are being created. For example,...
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I would like to find an automation workflow which will move information from a Jira form (used as an intake request by end users) to populate a Trello card. What is the best integration/Power-up that...
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Hello, I'm looking for a way to let my customers know the link to a linked issue. As of now, it is not natively possible to show customers the linked issue(s) in the customer portal (cloud). Rig...
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| September 9, 2025 11:40 AM PDT | ||
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