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Jira Service Management
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I have more than 2000 assets in my object schema, which includes many duplicate assets. I am trying removing them manually one by one as well as through the bulk Delete method using the Delete butto...
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Hi Jira Gurus, I want to have a custom field that has access to realtime currency exchange rates. The field should be able to convert an amount from another field using the current conversion rat...
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Hi, When an agent decides to reply to a customer on Jira, is there any possible way to set up a signature similar to a signature in Outlook at the bottom of an email when sending it. For example th...
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Good afternoon Atlassian Community, We have DSAR / Audit request from our compliance. We want to list all the total tickets of each project. I am an org admin and site admin in our te...
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I am trying to create a form that a customer will fill out, and once the ticket is submitted the form will be finished by an employee. I do not want the customer to see the employee section of the fo...
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Hello, How can I assign a ticket using round robin to a member of team, and the team is identified in a group custom field whenever the value of the group picker custom field is changed it au...
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Is it possible to restrict certain users/groups from moving incident to specific states in JSM? For example - Certain people should be able to see only states A and B, otthers may see only C...
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We want to give an access to Jira for our customers and hide old comments to tasks where we have more than 20 000. We know how to do manually, but because the number of comments is huge we have to fi...
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Hi, As Atlassian gives some updates on the new customer role, like None, Customer, and Agent. Can we make the "Customer" product access role by default for any new users in JSM? link bel...
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I am not succeeding to add a date and time field into the request type in the area where you are supposed to create fields there is no option like this, only date and time separately.
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how to let customer add multiple options with quantity of each one (like an order form with "Add new" button)? Can you suggest any plugin? or even a groovy script to be added? similar to at...
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We have a form linked to a request, and within the form there is a checkbox question to select all the account types a customer has with us. One of the checkboxes is for Wealth, and if the customer h...
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Dear Sir/Madam May I know how can I make a custom field (type is Text Field (single line)) to be able to sort in queue? Sorting like A-Z. Thank you.
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Hello, I'm trying to create an automation where a set of sub-tasks are generated and given due dates based on the due date of the parent task. Is this possible?
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I need the workflow name given I have the project key / issue type. I tried /rest/api/2/project/{projectIdOrKey}/workflowscheme but it requires admin creds to return the workflow. Can som...
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I want to display linked issues on the customer portal when I open a request on the customer portal
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Hello community, I have automation rule stating to copy any changes to description to sub-tasks from story in case of any updates. Recently, I noticed that this rule applies to all stories in the ep...
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I have a weird scenario where I am listing a field rendered as a text within the field configuration of that issue type while in the form of my portal, it appears as a wiki. I have tried creating ...
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Greetings, I am a brand new Jira user setting up a service desk for a new company, we have set up an automation rule where the reporter via the Whatsapp integrater receives a comment, acknowledging r...
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I have disabled sharing in Global settings – changing “Should new requests automatically be shared with a customer's organization?” to “no" but all requests are still automatically adding the organiz...
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Hi, I am getting a exception when I select project setting. The exception is regarding the field Assignment group(test) I am unable to remove the field from request form "fix an account problem". ...
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Currently we have a Portal for the Service Desk with eight Request Types, and those are associated with one Issue Type each. We would like to hide only one Request Type on the Portal so that custome...
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I have a simple automation to log 0m work when an issue is updated, but only if the initiator is in a specific group. If the initiator is not within the group, the automation fails and I'm notified. ...
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Hello, we'd like to issue a service desk request within a Backstage developer portal that is using Microsoft Azure Authentication. What would be the best option to achieve such a goal? Thank you.
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| September 10, 2025 3:07 PM PDT |