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Jira Service Management
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Hi All, Having a few issues with Everhour/Jira. 1/In Jira I used to be able to enter a time entry for a developer. It goes like normal hit enter and it defaults back to me with the time...
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We would like to have a User type attribute that allows for multiple entries. Unless I am doing something wrong, the current implementation only allows you to enter one user into the field. Is this s...
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Product: Jira Service Management (JSM) Cloud Q: How can we get data source/schemas/data model from JIRA Assets Schemas? Does JIRA exposes a data connector to be consumed with Power BI as Data source?
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Using Server version of Jira Service Management in our own cloud environment. We have issues with tabs in Screen setup, and in viewing issues, we get a tab when data is entered for any field of that...
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Hello, Checking for a resource that documents if deleting user groups impact other functions within Jira. What is best practices for updating user groups. Thank you
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Hi, I'm trying to allow only certain people to submit important forms for security reasons. For example, I have forms attached to request types but I only want specific people to be able to view and ...
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Hi! We are currently utilizing Jira Assets and have put in all of our computers associated with each individual user at our company. The following is what we would like to accomplish: When a ...
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We use Jira Cloud. We recently migrated our email service to Microsoft Outlook. The existing default incoming email server is set up for POP but we use Secure IMAP now. How do I update these settings...
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We have the following IQL / AQL on one of our fields, simplified for this question. "JIRA Service Desk ID" IN (${customfield_10110}) Customfield_10110 is the Organizations field and returns the IDs...
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Hey Atlassian Community! In case you need some extra advice on configuring JSM or maximizing it for an ITSM / ESM use case at your company... we're resurrecting our "Pick our Brain" series of webina...
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Hi everyone, Using Jira Server v8.20.10 In if-block I wrote the JQL condition: reporter != issue.comments.last.author.name to get an email each time the issue (assigned to me) was commented, but ...
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I currently have different projects setup for our clients. The issues is in the help center when they create a ticket they can see all the different clients. Is there a way I can set a user to only s...
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We do weekly minor releases. We have one UAT Team, half of them test in XRay with the standard Test Executables we have, which capture existing functionality and anything new that has come in f...
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Hi, I want to move a project to archive and when ever required I need to restore it. I need to do these using rest API for Jira cloud. Is it possible to do in JSM cloud??
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Hi. I have two questions. First: Can we make bulk import from Zendesk to Jira Product Discovery? and second: Can we migrate data from an existing subscription of Productboard to JPD?
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Hello, I'm new to Jira, and I'm trying to verify our Email domain. When I copy the values from JIRA DNS record, it has a dot at the end, similar to the below. Is it required to add the dot at t...
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Hey 👋 is there a way, to have the canned responses feature available in the transition screen? Cheers, Alex
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Hi. There are several questions. 1. Is it possible to make it so that the client, when creating a request through the portal, adds an observer? 2. How can a customer reopen a support request after ...
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I need create a automation that not needed modificate the year in condition jql value every year. Now needed modificate the year every time that change year. The actual automati...
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Hi, I want to move a project to archive and when ever required I need to restore it. I need to do these using rest API for Jira cloud. Is it possible to do in JSM cloud??
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I want the email notification ( set by the automation) to send a person a report which will look as a table with specific fields that i will set. How do I set it. I am not familiar wi...
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I have duplicate assets in my object schema, So I am trying to remove those assets using rest API. I tried using " https://api.atlassian.com/jsm/assets/workspace/{workspaceId}/v1/object/{...
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So I need to migrate a JSW project from server to a JSM project in Cloud. I am planning to first migrate the project to Cloud and then bulk move the issues to a new JSM project which I am building. ...
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I have a Jira Project and I added custom field for Email-ID and set an process for approval/decline process through mail that will reach through comment and also created a transition for the next ste...
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Using JSM I noticed that I can only see the pre-made fields in the JSM full "Issue Search" section, is it possible to see the custom fields added as well? As there are some users that prefer it over ...
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