Custom Field Shows Email Instead of Name

[Phil]

We have a custom field titled "Contact."  We can search within the field using a customer's email address, phone number, or name.  When we select the desired customer, their name should appear in the Contact field; however, their email is showing up instead.  How can we set the Contact field to show their name?

[Joseph Chung Yin · Accepted solution]

@Phil -

Hi Phil:

What is the data type of your field? (People Picker?)

Please advise.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Phil]

Hello Joseph,

The type is "Assets Object." 

However, I think I figured it out.  Within Assets, I went into the Attributes and set the Label from "Name" to "Email" and saved.  I then changed it back from "Email" to "Name."  It seemed that "refreshed" Jira and I am now seeing the user's names show up in the contact field.

Do you have any other suggestions?

[Joseph Chung Yin]

@Phil -

Since it is sourced from Assets, then the approach of using Label (actual object name within your Assets schema configuration) is correct.  This is only way to address your ask that I know of.

Best, Joseph

[Joseph Chung Yin]

@Phil -

If my suggestion/confirmation helped you, please click on Answer accept when you have a chance, so others with similar asks will see this posting as an answered one.

Best, Joseph