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Jira Service Management
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Hallo I have the following problem: the autoresponder service set up on my project automatically generates a new ticket instead of inserting the response into the ticket opened by the customer (who d...
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I am tying to access my DevOps in JSM via the GraphQL api. Specifically I am trying to query the connected services list in Change Management (specifically github) to get a list of services tha...
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Greetings everyone, Thank you in advance for your suggestions. I have a select list (cascading) that triggers a secondary select option. I want to be able to change the secondary selection ...
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Al ir al apartado de Aplicaciones de Jira y seleccionar una aplicación, me aparece la opción de probarla gratis, al seleccionar la opción aparece como "Aplicación solicitada" "Gratis" pero no me da l...
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Hello, I would like to know if in JIRA Service Management, the checklist feature is integrated like in JIRA Cloud, or if it's necessary to download an app within JSM to have the checklist option. Th...
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How does one move a ticket/issues to another project. We deal with several different businesses and a ticket was misguided and went to one business and not the other. How do I fix this?
535 views 3 0 Deleted user November 13, 2023 -
Hi all, how can I set the Issue Type by using customFieldID? Thank you for your time and attention, I wish you a nice and enjoyable day. Kind Regards Mehran
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Hello Team, How can we create a ticket between one JSM Instance to another JSM instance using Webhooks in Jira Cloud? When we create a ticket in one Jira JSM Instance the same must be reflected in ...
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Hello everyone, In our environment, clients can only raise Service Request issues. They are not allowed to create Change ones. Changes are created by our support team as a consequence of clients req...
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I'm trying to automate the process of filling in certain fields on a ticket. Ideally I'd like specific fields on an issue ticket to be populated automatically based on the request type chosen. Additi...
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Hey there! We have a lot of fields in Jira that we don't use. I created a new field scheme, but I can't find where to select or add the fields I want to the scheme. I also don't know how to ap...
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We have an SLA regarding the time to first response which is displayed correctly in the ticket. In addition, we set up an automation to warn our service agents before the SLA expires. However, when s...
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hi, I want to change the title text of the portal group as shown below in picture. I would like to change the text 'What can we help you with?' Is it possible? Regards,
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Hi All, I am trying to setup some automation to raise a change for a clients patching on the 3rd Sunday of each month. Id like the change to be raised on the 3rd Wednesday of each Month so ...
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Hi all, In Jira Service Desk, my Customers can transition issues from the Portal. However, they are unable to do so when they go to the issue view. My org uses Jira both for Service Management and ...
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Rather than showing a complete service request form (in fact any form) I would like to guide the user through the ticket. I am looking at putting key questions on different pages and giving ...
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Hoping someone can help with the following scenario for a user Give the user a list of questions and then provide them with a link to the correct form they need to complete for the particular issue....
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In Upraise, there is a feature to create a 360 assessment form, where self, peers, managers, and subordinates can give scores. When creating the 360 form, if you create a multiple choice question for...
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My laptop seems to have run an update & I am unable to view my Projects? Any assistance would be greatly appreciated. TIA
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I closed any ticket I want to notify the reporter his ticket is closed help me on that.
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I need a script runner code that runs whenever a comment is added to an issue. The script should display the comment size (number of comments) in a custom field.
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We have customers who have several complaints about the portal and I'm trying to discern if delivered functionality allows for flexibility here or if we need to look at third-party apps. 1) Customer...
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Hello Team, How can we create a ticket from one JSM Instance to another JSM instance using Webhooks? Any quick suggestions will be more helpful? Thanks,
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How to set Request Type Automatcially based on the selection Operational Catrgorization field values
Hello Team, We need to automatically set the Request types based on the Cascading field(Operational Categorization) values. Suppose Customer selects In the Cascading field as "Invoice-Power" then t...
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Is the Jira portal utilizing Jira Service Management for its support portal? Additionally, could you provide guidance on how to replicate the design of the Jira support portal as seen on https://supp...
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| July 29, 2025 5:22 PM PDT |