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Jira Service Management
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Hi ALL, I am trying to make service request user friendly with limited custom fields. I am looking for a solution to set a default parent field and hide from user for a particular request type. User ...
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I have moved a project to the trash in order to permanently delete it (so I can migrate the same project again from On-Prem to Cloud). However, when I select the "Permanently delete" option from with...
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Hi, I have set up an g-mail account and it looks ok but when I sent mail to that account the mail is not visible in Jira Service Management, If I send mail to the standard e-mail the mails will arr...
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I have a user that is not receiving email notifications on their issues. I have checked to make sure that her notifications was turned on. I have checked all of her settings in her Gmail account to m...
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Hello, my setup looks something like this: ProjectA - Channel Access: Open ProjectB - Channel Access: Open ProjectC - Channel Access: Open The problem I'm having is that when a user signs up thr...
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I have a custom Cascading Field within a Jira Service Management form and the 2nd option is displaying outside of the form window for client submission. Does anyone know how to correct this? &nbs...
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We have jira service management for the internal employees. This is a jira data center instnance. Is it possible to host a jira service management portal to all the external clients who are not the p...
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Hi there, I am trying to connect Jira Service Management to Slack to allow Client users to create ticket directly from Slack. I connected a channel to a projet already and it's working for me as an...
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Hello, I currently have an Object Schema that I am using to store Customer Organizations and Employees. I would like to extend this to include our product versions. Currently, I have a custom field t...
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is it possible to list request type in bullet form
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We had a Jira software project that had Scrum and Kanban boards which was converted to a Service type project. After the conversion the boards were no longer on the project UI but were will accessibl...
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Hello, I have a custom field "AssetEmployee" that I use to store an Asset - in this case: Employees, which are objects that I've created to match ticket reporters to the reporters organization. I ha...
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I am trying to deploy the project from JSM sandbox to JSM Dev ENV thru CMJ plugin. And I am not able to find the service project. I am only able to get business and software projects any idea why I ...
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Hello, I work at a smaller healthcare organization. We're currently in the process of migrating from Data Center to Cloud and have already signed a BAA with Atlassian for HIPAA compliance. In the At...
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Hey everyone I hope you are doing well today. I tried to fix it but I did not find the error and it is in production already :S I have 3 automation systems that should send users a reminder...
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Hi! I have a request to create a button in a slack channel that channel members can click on to create a Jira ticket in the associated service project. I tried using a slack workflow linking the step...
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Hello everyone, I want to manage and centralize all the equipment delivered to the employees (laptops, tablets, mobiles .... ) with an acknowledgement of receipt. In this way I pretend to achie...
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Hello, I would like to upgrade tier of my Service Management so I will be able to add more agents/users. Your documentation Atlassian Cloud Licensing | Atlassian for annual payments redirects t...
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Hi there, hope you are well. I have an SaaS B2B product and use Jira Servise Desk for help center. I have multiple customers(organisations) with multiple users for each customer. I allow them to c...
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Hi! Would like to ask for help. I'm trying to create a filter of User Stories under the status of "In Progress" and with linked bugs Thanks!
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I have build one request form while using Service Management and i want to share the URL to non-JIRA users. (i,e who are not added in JIRA). Will the person able to open the form and submit the reque...
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Hello, I am using Jira service management data center and i'm looking to hide issues from a request type(incident for exemple) to some users. Those users should not be able to see those issues even ...
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Is there a support for languages like German for Atlassian Intelligence in Service Management?
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Hello! All good? I hope so! We are doing a test with the 3 free Jira Service Management licenses, we created a project and registered an internal control email (monit_reporting@hst.com.br) w...
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Hi. We have certain types of users where they will only be needing to see the details of the issue. These users should not be able to edit any value or change the status of the issue. ...
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Atlassian Community Events
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| 43 | |
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| 6 |
| Subject | Author | Posted |
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| 40m ago | ||
| yesterday | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |