Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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Hi, When trying to link Jira to Slack, it says ''We didn’t find any Jira sites associated with your account.''. While I do use Jira from my work. Could anyone help me please? ...
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Can I restrict access so my customers can only select specific portal groups?
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I have two products, and I want to enable the Atlassian Intelligence feature in the settings page. However, no products are displayed. Could there be an error in my configuration?
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Hi, We wish to explore software asset management with JSM ? please provide the relevant guide or help needed to get started. We want to manage all software saas to optimise cost and usage. All exa...
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Could I know what is the capacity of JSM in Atlassian to store tickets in the Cloud? I want to know the maximum number of tickets for the four packages mentioned on the pricing website(https://...
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Can a project only be tied to one screen scheme?
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Deseo que se envie un panel que cree a ciertos correo de manera diaria y automatica, como lo puedo realizar ?
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Hello, I have Jira Chat setup to 5 Slack Channels, however Im looking to remove it from 1 Slack channel only. I cant seem to find a way to do this without removing the entire app via the conf...
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I'm creating a new service desk with multiple customer request options in the customer portal. I need to change the values on the same custom field drop down menu based on the customer request option...
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Hi, When creating an issue from the customer portal, Is it possible to add a dropdown on the Request form to show all the assets that employee has? so they can be able to select the affected o...
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Internal Customers are unable to see linked tickets on a Service Request ticket on a project they do not have backend access to. We want the customer to be able to see the linked ticket for tracking...
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Hi all, Ive created a JSM 'raise an incident'. Inside of this there is a form and it has a conditional response Yes / No. I want to automate two things based on this yes / no: 1. Different...
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I have some trouble setting up access to the knowledge base of my JSM project. Currently I have the following behavior: Internal Customer (without Confluence access): When an internal customer...
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Each month I would like to create a service request for a group of monthly tasks. I have been able to trigger the creation of the service request itself, but when I try to add sub-tasks, I rece...
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It would help to incorporate AD data into Jira ITSM so agents can automatically view the AD attributes of users. For example Last login, password expired, account locked, password changes etc
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How do i create portal only customers? when i Add them via customers in the service project as I understand from the documentation. I still don't get to see them as a portal only customer in the ad...
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Hi There, I was wondering if there was a way to have seperate portals with seperate URLs and branding etc per service project? Or is this only an option by setting up a new account per custo...
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I have successfully cloned an issue using the action trigger in Jira Automation, and also linked the cloned issue from where it was created. This way I am able to preserve more field values than usin...
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Cryptotab https://cbteamsupport.atlassian.net a scam company do not give any real response to customers.
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I am integrating the Jira service desk and Jira software via automation and API. when a comment is made on the Jira service desk my automation automatically makes a comment in Jira software, but only...
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Hi, Looking to automate increase/decrease of generic stock items in Insight when objects are added on service desk tickets. So customer requests a mouse, support person gives them one,...
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My goal is that the "customers", which in my case are internal people (mostly confluence users) who should be able to approve their assets. The problem I have is, the customer ticket view shows only ...
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Hello Everyone, TL;DR Is it possible to organize portal-only users with organizations in Jira Service Management ("service desk cloud")? And how to create organizations when portal-only users are ...
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Hello community! I would like to know if anyone knows if it is possible that, when a task has been cloned to another project, if that task has a form, add that form to the ticket cloned in the othe...
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Hi folks we have the following set up: our users are grouped into multiple Active Directory domains for each domain, we have an import into asset into one object schema (so one object scheme with...
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| September 9, 2025 11:40 AM PDT | ||
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