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Jira Service Management
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Hello Team, Good day, How can we remove the Request Type ICON permanently in Jira cloud JSM project. We need not require icon to the request type. Also, How can we rename the "Contact us about" in...
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We need a list of users who have been invited to our JSM service desk. Under customers we have a list of customer organizations, and within each one there are 0, 1, or more users, Some ha...
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Dear community I am trying to create a single kanban board for multiple projects. Problem encountered: I can't link all the projects present as per the screen below 1) All existing projects (attac...
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que función o que sintaxys debo utilizar para crear una cola de "incidentes escalados a nivel 2"? las colas que actualmente estan creadas son: nombre_categoria all. nombre_categoria open. nombre_...
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I need to integrate Jira with these tools, but I don't know if there is any integration with them. can you help me?
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My customers are a little bit concerned about URL that they hit because it is Atlassian URL (*.atlassian.net). I have my own domain certificate but I know it's not possible yet to use it in the platf...
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Hi Community! I need your help on a Asset Custom Field AQL for filtering the issue scope. In the Object Schema "CMDB", we have an ObjectType "Service Offering" that has an attribute '...
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Hi Community! I am looking for a convenient way to see how many and which once duplicates of the accounts do we have in Jira. I have exported an excel of all the active users for now, going one by ...
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...reached=false, paused=false, withinCalendarHours=true, goalDuration=SlaTime{millis=234000000, friendly='65h'}, elapsedTime=SlaTime{millis=2163363, friendly='36m'}, remainingTime=SlaTime{millis=231836637, f...
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The workspace does not open, but says that "database synchronization is taking a little longer than usual and please try again after a while"
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Hi team Any experience connecting the JAGGAER purchasing platform with Jira Service Management? Many thanks for your interest. M.A.
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Hi We currently have a customer portal which users can use to raise tickets by filling out various forms. We also have a Techbar team and users can visit the Techbar in person to handle their...
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We need to upgrade our Windows based JS and JSM setup from version 8.20.9 to latest LTS 9.12.4. After we successfully upgraded via the installer JS, as always we need to upgrade JSM via "Upload an A...
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...fUnavailability = customFieldManager.getCustomFieldObjectsByName("Unavailability Type")[0] config.unavailabilityType = issue.getCustomFieldValue(cfUnavailability) return true ${config.unavailabilityType...
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Hi there, My goal is to create a ticket through an email request and add a person who should be involved in the ticket every time the ticket updates, by including them in the CC field. I'd l...
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Hello, Iam using User Picker (multiple user) filed and I want to make validation that the user is selection two users not only one user ? I have script runner and magic box plugin
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Hello! I've looked around but could not find my specific case. Only how to edit or modify statuses, not really have one status take the place of another. I have the following workflow: &nbs...
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We have a Jira board for service request here a random person is able to signup using his email , normally jira server should be enabled signup for there on own staff of your own companies not...
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Will Jira reset the existing token(for integration with GIT) after resetting the user password?
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Hi everybody ! I am looking for an easy way to insert an Excel file at the end of a Jira form. I would like users to first fill different fields of the Jira form in which the file i...
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I want to add my team mate to a already create project. How can i do this?
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Can I include a link to the issue in the notification email when an issue owner is assigned?
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If various fields are changed on a ticket without commenting on the ticket, we always get a new comment that only contains the date and time of the last action. Is it possible to make the change visi...
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Hi everyone, I'm seeking clarification on the limits and counting mechanism for automation in Jira. Specifically, I'd like to know how many automation rules Jira can run concurrently and how these ar...
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I have a scenario where we are receiving notifications for server Up and Down times and would like to be able to create an automation that closes both issues if they are created within a specified am...
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