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Jira Service Management
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I have accidently bulk deleted one of the fields in my asset objects schema and I'd like to be able to restore the old value for all the objects. Is there a way to do this programatically ?
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Greetings! Im having a setup configuration issue where my mail received by the Emailed Channel is not setting the correct request-type as Emailed Request and hence not moving things automatically to...
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I have a field in my JIRA ticket called Approvers and sometimes there are 2-3 different individuals assigned as approvers. I'm working on automating the approval process and would appreciate guidance...
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Compte jiraloginnove.atlassian.net Hello, I have a question about notifications related to tracking support tickets. Notifications are sent to the customer when the ticket was initially create...
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I have an issue with an approval step. Once a user approves it by clicking the Approve button, the workflow sends it to the next state. The transition between the two has a condition the not allow th...
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Hi, we want the customers to fill in a desired delivery date and we use a simple date picker for that. However, we have to make sure that the date is at least 7 days in advance. Does anyone know how...
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Hi I am using Jira's Service Desk Management API to create an issue. The issue is created however it doesn't get a request type assigned automatically. I can't do anything via portal because I am try...
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There's been a change recently and for some reason all issues and forms are within the area circled in the screenshot. Anybody know how to revert it back so our users don't have to click on that and ...
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If you remove the reporter on a ticket and update with a new person (let's say we remove Bob Smith and update with Tom Jones), is the original reporter (Bob Smith) notified of this change? Thank you!
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Are there any plans to have this available in a team managed project
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Hey Everyone, I am reaching out with a specific requirement in the realm of customer support management. Our aim is to structure and optimize the support process by ensuring all customer inquiries a...
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Hello Atlassian Community, I'm seeking assistance regarding the integration and monitoring of specific types of applications and services within an Atlassian Asset tool. Our current setup does not a...
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With our current ticketing system, if we format the email with the field names it will set the ticket information accordingly. Sample - First Name = First Last Name = Last Product = Product...
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Can anyone tell me if there is a way to give access to one our our Jira Help Desk Project for a specific amount of time? After a user takes a course, we give them 60 days access to our T...
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Hello, I have recently tested the virtual agent and I have a question if you can help me. Is it only able to respond in English? or is it able to respond in more languages? does it depend on the us...
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Team, As a program manager I handle multiple projects at the same time on service management platform and I am onboarding new clients on JIRA for which i need to give them certain access. Co...
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Hi Team, Is there any other ways for viewing the screen in Jira Service Management ? Like colorful and creative ways ? Any Default ways for viewing it and if not what are the other way...
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I would like to import the CSV file from a web address to Jira Assets. As the schedule import feature still not available yet in Jira Assets, I would like to import the CSV from Sharepoint....
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Hi, We have a customer milan@organization.com from the organization XY. When I try to mention him by entering @, I can't insert his first and last name. I only see the organization name. This is a p...
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Good day! Can you help us, where we can find section pay for jira support?
216 views 1 0 Deleted user January 29, 2024 -
Hello, ive recently ran into the problem that i wanna stop billing accounts (jira asset) from being booked once they hit the status closed (asset attribute of billing account). Im achieving ...
479 views 0 1 Deleted user January 29, 2024 -
I upgraded from Jira Service Management 4.20.10 to 5.12.1. The upgrade has automatically added a new field to all my forms called "Groups". What is this field, why has it been automatically added and...
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What are we trying to achieve? We have employee IT equipment stored inside Assets. On each asset/object, you have an attribute stating current employee/owner of that asset. What our Asset managers w...
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We are looking to import all laptops from within our Office365 Azure Active Directory into Jira assets. How can we go about doing this and is there a way to to link the account (our Jira set up is li...
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In Jira server it was possible to create a custom field type Assets readonly objet. How can I create such a custom field in Jira Cloud?
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| 42m ago | ||
| October 29, 2025 8:42 AM PDT | ||
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| July 29, 2025 5:22 PM PDT |