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Jira Service Management
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The standard Jira template had all sorts of "issues" allowed - such as hardware issues, change requests etc. we dont want any of that. We need to have a portal where the user can choose (maybe) an ap...
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Hello, I wonder if it's possible to connect Apple Business Manager to our Assets environment. If yes, what are the best practices?
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Hello, We are using both macOS and Windows devices in our company. macOS devices are managed by Jamf. Windows devices are managed by Intune. As we want to keep our devices up-to-date, there is ...
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I need to setup one Support project and handle multiple clients. They need to be independent and should not access to each other portals
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I would like to know the possibility of showing the ticket that is only relevant to assigned user. For example: condition: > Assignee-A is L1 support > Assignee-B is L2 support 1) Assign...
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Hi team. I am receiving this error for an specific automation: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untran...
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Hello As a new explorer of JIRA, Can we implement JIRA Service management with IN, CR, SR & PM module with only available Plugins in JIRA? Is their any expertise required in Scripting or Codin...
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Hi Pro. I am facing problem with integration jira service manage data center to jira confluence. I don't know how to setup jira service management with confluence. Please guild to setting up like ...
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...est api (api/2/issue/{issueIdOrKey}/properties) property_key: proforma.forms json_value: {"schemaVersion":4,"forms":[{"id":1,"projectFormId":3,"internal":true,"submitted":true,"name":"12/5/2023 N...
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Context: We are in canada (we need to serve clients in their preferred language by law, and it's a very sensitive matter to some clients).We have a public website and there's a link to point to o...
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I've set up a service project to capture tickets submitted for our product...and would like to link it to a product discovery project. I can't seem to find anything on this? Any help woul...
227 views 0 0 Deleted user December 5, 2023 -
I know how to set up an automation rule to email watchers but I have not worked out how to include, within the body of the email, the details of the changes that occurred. Using the {{fieldChange}} ...
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there is a custom field you can create called "Time Interval" that is managed. Does anyone know how it works or can someone share the link to the documentation? It says its a custom field that store...
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When using MSTeams and Assist I do not see the forms portion of my create new service requests. I can see my summary, description, and 1 required field. Below that in the portal I have a for...
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Hola buen día, ¿Habrá la manera de asignar tickets por carga de trabajo equilibrada con un horario específico y con horarios empalmados? Es decir: Agente1 horario 7:00a.m. - 4:00p.m. Agente2 horar...
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Some customers don't see "Customize Request List" when they enter their ticket list They also can't add participants If someone tells me how I can set this up, what it depends on, or if I have to a...
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Is it possible to add a filter to the requests section in the help center? If I have 1000+ issues where I have been added as a participant, how can I filter the ones where the requestor was XXX(examp...
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Is it possible to add Resolutions or is this a set list. Can't find anything in documentation on this. Many Thanks, Gene Sullivant, US Bank
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I would like to add an actual attachment to my form, for people to click and download when creating a ticket. Is this possible?
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Hi, I manage Jira service management on DC, have a project with more than 100 customers. Now I would like to create a new project with same customers. Any idea how to copy customers from projec...
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¡Hola comunidad! Estoy buscando orientación sobre cómo saber los tiempos entre cada estado en Jira. ¿Alguien tiene experiencia en esto y puede darme una mano? Cualquier consejo o dirección sería muy...
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The question posted in the title refers to a business case, where we have created a customer portal for a client. We added a team of testers from the client and each of them submit tickets independen...
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Hi community, We are currently in the process of setting up JSM for internal IT related purposes. Examples are the on- and/or offboarding of (new) employees, hardware requests (e.g., new laptop, m...
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Hi All, For a project, all tickets are currently created with a summary, as shown below. I aim to establish automation that retrieves the value for "server_number" and populates the custom field "...
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| July 11, 2025 4:42 AM PDT |