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Jira Service Management
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I want to make a default JQL-search. Is it possible in this screen: Press: View open Where this is the default Jira made JQL: reporter in organizationMembers(tes...
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Hi, I have a question regarding managing multiple issues in a queue: When you select multiple issues in a queue you have these actions to chose from: Assign, Watch/Stop watching, Delete, Ad...
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Hi Pro. I has install JSM data center and Confluenec data center on aws cloud I am facing an error in jira service management (JSM) when I am creating Application Link with Confluence&n...
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In Jira we don't use the resolution field. So when we change the status, we don't have to fill in an extra field. But when I look at the created vs resolved; I have a resolved issues of 0. I wa...
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Please provide possibility and documentation regarding below integrations: 1) Integration with JAMF, and SaaS 2) Configuration of a chat option for someone seeking helpdesk assistance. A helpdesk p...
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Hi all, Is there a way to assign a newly created ticket to an agent who is online? I used Load Balancer to assign a ticket to the group, but it takes into consideration the agents who are not onlin...
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Hi all, Has anyone managed to get tickets that are newly created automatically assigned to an agent who is ONLINE at that point in time? I have figured out the "On-call responder" and successfully ...
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I have successfully connected our Microsoft email however, when we send emails, the task is not created. Any help?
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in JIRA forms i can see i can link Epic Name to a field - i have done this but the Epic is not linked once the form is submitted. Is this possible to do? Why is it not linking if Linked Jira Fie...
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[UPDATE] - Sorry for the confusion. It looks like someone had previously adjusted the Security Level of this particular ticket and had applied a security level that prevents customers from seeing it....
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Hi, I'm trying to pull data in from Jira Service Management to PowerBI using the connector from Appfire. I'm having issues where these projects just aren't showing up in PowerBI. I'm wondering if I...
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...eporter of the issue if #2 above is true, then transition the status back to 'Work in progress'. Else, do nothing {return}. Appreciate any help and guidance on how I could achieve this through S...
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How many maximum issues we can import into Sheets from Jira cloud
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...bsp; "label": true } &n...
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I would like to create a dashboard in Jira where I can track SLAs. In this case, it would be a dashboard where I can check the time for unresolved demands in specific categories: over 7 days, from 7 ...
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What We Need Your Help With ✨ Our goal is simple: to implement Jira Service Desk in the most secure, efficient, and effective way possible. We'd love to hear your thoughts on: Security: How can w...
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How to grant permission for multiple roles Curent Assignee Administrator of the current project to exceute the transition (Close-->Reopen) of a workflow. I tried through conditions of ...
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...owever, I can't find a flag that shows which comments are "public" vs "internal". I noticed that one can use /rest/servicedeskapi/request/{issue-key}/comment, to get this flag. Problem with using this a...
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¡Hola! tengo en el backlog los 4 sprints programados pero las incidencias figuran como no visibles, quisiera saber como revertir eso para poder volver a la vista el trabajo
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We have a user picker field on various request types in our JSM portal. Agents/admins can type a person's name and the field will suggesting names. When a customer tries to use the field, they don'...
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This was working for me about a month ago. Nothing has changed with my CSV file or my headers - and now getting this error: Issue can't be created due to the error/s [ Issue type is a sub-t...
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Jira Service Management Data-Center. When configuring an Assets Discovery import to Assets, data mappings must be configured between the data file and the Assets object schema. This is not a...
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The colors on the OOB change calendar legend for Maintenance Windows, Freezes and Changes needs to be changed for various reasons. I cannot find where to do this in the settings. Has anyo...
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I recently learned about Atlassian's beta release of a database for Confluence, a feature that emerged after their acquisition of K15t. I'm curious if there are intentions to introduce additional fea...
Atlassian Community Events
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| 32 | |
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| Subject | Author | Posted |
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| 39m ago | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT |