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Jira Service Management
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I have successfully connected a Google email as a custom email in JSD. When I try to send an email and submit an email request from both internal/external emails nothing happens. I get no ticket crea...
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Hello, I want a date field to only be visible when another field (Date and Time occurrence) is filled in. I would like to implement this behavior with the script runner. Thankful if you can ...
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Hi, I need help to Create a Custom script validator Workflow Transition: Validator here are my requirement Create a Custom script validator that if...
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Hi all, When we add a 'customer' on the service management projects, it also creates them in the software side, is there a way to stop this? Cheers
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I'm trying to create a validation that will check if the last comment was created by the user or by the Script runner but can't find a way for it. Anyone did it recently?
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Hello, I have been trying to register a new user that starts this coming monday, and no matter what I do, his inbox is not receiving the invite, despite being able to receive other emails. He is als...
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I have set up a mail handler that processes New Hire notifications received by emails from Workday. The email handler sets Issue Summary, Employee Location and Reporter fields in the new ticket as s...
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I would need your help to implement the following requirement: When a ticket was created in Jira by a customer, an email notification should be send to a certain email address/user. In the Project ...
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Hello, I have succeeded in showing Issues that blocks Issues in the JQL filter and am trying to add a column for the list of its blocked issues but the closes i could get is the "Links" column. Unfo...
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Hi, I am not able to close the tickets for one of my project. I am getting you do not have permission to close the tickets. I am the Jira admin. Performed the below actions to res...
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I had to make multiple fields for services, because I needed different values for every request type. Is there a way to combine the fields into on column.
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Hello Everybody, in the Help Center in the overview of the customer, where he can see all his requests / issues i want to add a column with information of a custom field which the customer filled wh...
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How can I check exact price we pay for each agent in Jira?
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Hi, when a customer (in this case myself )the email that shows up in the ticket system looks like this: All the attaching logos and images are blown up and in addition the links ar...
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Does anybody knows what it means this error? The user is agent, works until yesterday without problems. Now make log off, change browser, clear cache, reboot PC, what else?
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Dear Experts, We are using Service Management Server version 4.20.11 on prem server, When we will get ticket in our project, Initial status of the ticket is "Waiting for Support" Agents move...
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The reporting functionality in Jira is limited. We want to use Power BI. We want a synchronized connection between Jira and Power BI so the reports that we make with Power BI update automatically whe...
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Hi, We are configuring the function which allows tickets created from the user sent emails. We created a dedicated mailbox for doing that, and we also created several folders that diffe...
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...md cannot be changed as public channels are restricted). I found a jira ticket of 2018 saying that this was available but I can`t seem to find this option.
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Hi Team, Want to ask regarding assignee on request type before, we can assign or search the name of the assignee field on request type without use automation. but for now assignee on...
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Hi dear community! Are errors, anomalies and actions carried out in the management of Jira services recorded in a log file to ensure traceability? If yes, where can i find this file? Thank you Bes...
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Hi everyone, Can anyone help me to solve this issue. I am using Jira Service Management 5.11.2 (Data Center) In Asset management, I need set automation rule, type = Attribue Value to an ...
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I'm trying to install Atlassian Assist in teams and I'm getting below error: Your trial is over :( Please go to https://teams.halp.com to start your subscription. I've tried to go to: https...
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Hi I am trying to copy a Workflow to create a new version, and I am getting the following message We couldn't create your workflow You must use a unique status name. But I am unsure what this act...
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Hey community, As the title reads, I want to build a workflow where a Service Request goes to a non-agent technical user for approval. I would like those users to be able to edit and s...
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
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| June 20, 2025 12:16 PM PDT |