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Community resources
Community resources
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- Questions
Jira Service Management
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Hola. estoy intentando ver la manera de que un campo (Fecha de Compromiso) de una incidencia se obligatorio en cierto estado (En Desarrollo) Se podra hacer ?
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I want to calculate the age of ticket from start to end. Please help with the JSON. Thanks. Saprem
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Hello! I am trying to create a report that will show me if a ticket was ever declined during the approval step and can't figure it out. I am trying to call the following: "Request Type"...
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Automatic reminder email notifications are not sent to approver of the ticket
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Hi, I am trying to use smart values in order to extract some piece of string from each ticket description which repeats on every ticket. The issue is that the text between that string coincide...
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Hello good afternoon! I have an email box configured in my service project that opens issues in the email issuetype, and I would like that when these issues of this type are opened, it does not noti...
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Hello! I am in need to create an automation logic for assignment in JSM where we compare values in cutom field 'vendor name' and assign tickets to different agents based on the range my business has...
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Hello Atlassian Community, We're here to announce that Salto now supports JSM Premium. This update is designed to improve how admins migrate JSM object schemas between instances. What’s Included: ...
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How to get access to create issues in - Issues - Jira (atlassian.net)
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I have been yanked off on confluence due to inactivity, getting this prompt How do I restore this page back to add more articles
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I am looking for a way to be able to automatically submit a form based on the transition of a ticket. I would like to avoid the service desk agents having to remember to close out the form. I want to...
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Hi, i take over the administration of our JIRA SM Portal. There is one automation installed, which edits the summary of the notification mail. For Example: Requests modification of ...
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Hi, I am new to jira and I want to manage my tasks and support tickets. I need a project where I can create my own workflow. Workflow for a task ist "To Do" -> "Done". I need planned time begin...
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As a service provider, it is sometime difficult for the Jira administrators to maintin the list of customers and organizations. Is it possible to assign permission to a specific user (f.i. the servi...
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Hi, We keep getting "We're unable to confirm a match" emails from Jira service desk due to problems with verification of DNS TXT record. Our TXT record does include the text as required by Jira as f...
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Quiero que mis clientes (que no son parte de mi grupo en JIRA) únicamente tienen acceso a la mesa de ayuda, tengan la posibilidad de reabrir un ticket ya cerrado. Datos adicional: el flujo p...
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My team is trying to implement JSM Free, which limits to 3 agents and would allow the rest of the team to be customers to still raise requests/report issues. However, our org admins are not going to ...
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Hello, I have quite an issue. One project have problem to correctly create the ticket based on the email. Its duplicate the description and I dont know why. Original email: But The ti...
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Hi im looking to roll out the use of worklogs within a project, is it possible to also download the comments attached to a tickets worklog
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Hello My team is having issues with story propagation from one sprint to another (and yes, we are working on collaboration between team members and time estimates/story points) and I would like to t...
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Hi all, Anyone else with problems in Jira cloud? Through the whole application I am receiving error messages like 'An error occurred while loading this page'.
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In Service Management, I have an automation that creates sub-tasks based on a field value and then attaches a form to it. The audit log says that the form attachment worked, but the form is not shown...
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Tenho um site que utiliza 2 produtos Jira: Jira Software (Demandas de desenvolvimento) Jira Work Management (Gestão de projetos) Basicamente tenho uma equipe em cada produto, gostaria de...
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Let say I have two projects ABC and XYZ. I enabled same email "support@mail.com"in email cofiguration for both the projects. ABC is open for All and XYZ is restricted for its customers only. If a per...
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Tickets are not created & get updated when sending mail to support mail ID in Jira. We have added our company domain mail ID as a customer support mail address in Jira. But when a customer sends...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |