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Jira Service Management
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Hi All, I've looked high and low but am unable to find a way to set my JSM portal to a custom URL. I saw that it was available, but can someone point me to it? I'm using Free JSM Cloud. Thanks! M...
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Iam trying to import some tickets through a csv file to a project in a JSM. But unfortunately, the summary field don't appear for selection (from - to) on JIRA. I would like to know how can I ...
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Example: If I have a Facility ID, and different account managers manage specific IDs, then can I make a trigger that makes ALL of the IDs for one account manager move to their bucket? When: ...
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What I am looking for a way to do is a custom field that is a drop down and based on what is selected in that drop down another drop down appears with pre defined options. Example: Drop Down...
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I have an Epic that tracks status of a partner. At a certain stage I have an automation that creates a child issue (task) to create a profile. Once this profile has been created, I want to transiti...
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Hi, Company A enters ticket into my Jira Service Management instance but not through Jira or the portal. They use REST to convert the information they input on their end and then a ticket is created...
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Has anyone created or connected Google Dialogflow CX to a Confluence Space? If yes, can you share with some basic details to help.
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Our customers do their UAT and report defects back to us using the Service Portal. The workflow gets the issues into a "Client UAT" status and notifies the client. For their testing, the...
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How to auto populate values in jira forms based one field that is user ..User rest of the details should be auto populate by using automation rules. ? Could you please give me high level guidance to ...
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Hi. I cannot figure out how to access the HR templates in Jira Service Management. We're currently using Server but will be moving to Data Center. When I go to Admin Menu > Projects and create ...
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Hello, can I set up an automation so that when a requests status is changed to "In Progress" the "start date" field is populated ? I have a Service Mgmt Project.
329 views 5 1 Deleted user March 4, 2024 -
Hi all, I am writing here since Atlassian is making changes, on good things, things that work, for no reason and it is reflecting badly. Cloud already have limited customization capability. ...
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I am looking for a way to create a Slack thread from a Jira ticket. In essence, I'm hoping to instantiate an Atlassian Assist connection from JSM to Slack, instead of from Slack to JSM. O...
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Hello there, Situation: Created a new service desk project for an external customer org (assume domain xyz.com). There are existing service desk projects for org xyz.com, so there were already exist...
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Hi All! I am trying to find a way how to set workflow of request depending on which topic of request a customer opens ticket on. So a customer clicks on the portal, begin to create a request ...
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In our Work management Project the "closed" Issues will disapear after 3weeks. but we would extend this time range to 1/2 year or even longer. Where do I find the setting parameter to define this beh...
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Hi, dear Community! Trying to automize the version upload process through jira and follow different data about it. I am looking for a way to track and show on the jira dashboard: Open ticke...
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Hello, users are unable to open tickets linked to a jira project via 'raise a request'. (no request types are displayed in the menu) It is only possible to open tickets still linked to halp. Until ...
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Hi everyone, I would like to know if it is possible to show on the custumer portal only specific assett to specific custumer. We have a very big data base and to simplify the process f...
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I add a custom field (user picker) my project. I create task and sub-task by automation jira. I want to assigne user task and subtask from create screen when ı choose from user picker selected user...
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So, after browsing for a while I haven't found a solution to setting up Jira like Atlassian or Mojang has, having it open for people to post new suggestions, bugs or ideas and have people be able to ...
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When an issue is created in JSM using the Chat integration for Slack, the formatting is not replicated to JSM correctly. There is an issue reporting this problem in https://jira.atlassian...
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Dear community, we are having multiple automation rules in that get triggered when an issue is created in a JSM project. There is one huge "customer cascade" rule that fills data for several fields...
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In our company there is a employee with access as a customer to Jira products, who managed to make an extra organization on his company owned Jira account. (with SSO). How is that possible.&nb...
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On the Jira Service Management front-end portal where a customer would go to raise an issue, I have an 'approver' field where the customer can select a person to assign the issue to. When I go...
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