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Jira Service Management
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I would like to import the CSV file from a web address to Jira Assets. As the schedule import feature still not available yet in Jira Assets, I would like to import the CSV from Sharepoint....
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Hi, We have a customer milan@organization.com from the organization XY. When I try to mention him by entering @, I can't insert his first and last name. I only see the organization name. This is a p...
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Good day! Can you help us, where we can find section pay for jira support?
194 views 1 0 Deleted user January 29, 2024 -
Hello, ive recently ran into the problem that i wanna stop billing accounts (jira asset) from being booked once they hit the status closed (asset attribute of billing account). Im achieving ...
381 views 0 1 Deleted user January 29, 2024 -
I upgraded from Jira Service Management 4.20.10 to 5.12.1. The upgrade has automatically added a new field to all my forms called "Groups". What is this field, why has it been automatically added and...
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What are we trying to achieve? We have employee IT equipment stored inside Assets. On each asset/object, you have an attribute stating current employee/owner of that asset. What our Asset managers w...
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We are looking to import all laptops from within our Office365 Azure Active Directory into Jira assets. How can we go about doing this and is there a way to to link the account (our Jira set up is li...
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In Jira server it was possible to create a custom field type Assets readonly objet. How can I create such a custom field in Jira Cloud?
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Hi! Some customers are stating they have not had any emails when there has been a comment on the ticket even if they are a Request Participant. I've checked all Notification settings and cannot see ...
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In Jira Server for the Custom Field Type "Assets Object" it was possible to set "Filter Assign Scope (AQL)". How can I do that in Jira Cloud? And how can I set a Default value for the custom field i...
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Hi all, this week end, we proceed to some jira upgrade (V 9.12.2). so from this time a major Behaviours script is no longer working. After some search, it seems the Insight (now Assets) custom fiel...
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What is the big difference between ATLASSIAN Assist and Jira cloud? Do you think that Jira Cloud is an app for agents, and ATLASSIAN assist is an app for both customers and agents?
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When we have mulitple people copied on a ticket, I have been told that they cannot see the entire thread. Only the person on the "TO" line can see everything. Can we make it possible for ...
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Hello guys, as per my requirement, once main request approved, then Sub-task should be generated automatically in JSM, could you please help me with automation steps ?
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Hi all, Hopefully someone else has solved the same problem we're facing with JSM. We want a bunch of internal Support Engineers to only see, manage, resolve and close a specific client's/project's ...
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Hi I am creating an automation to auto comment when a status is not changed within x days. Example 3 strike rule, when a ticket is in waiting for customer for 7 days it would comment 1st strike and 1...
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All employees of client org to view portal, submit tickets, and see others' tickets within their org
We are running a helpdesk for multiple organizations. While its a single helpdesk, we are giving access to multiple organizations. We want to accomplish the following: Employees from those organiza...
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Hello Team, I am not able to open JIRA Service management. the page showing the below error Error - Encountered a "403 - Forbidden" error while loading this page. I hav...
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Hi, my workflow starts with an approval step: - If approved: Go to next step (Step A) - If declined: Close issue That works just fine. However, after step A, there are also steps B to G. All thos...
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Hello, colleagues! I wanted to ask a question and ask for your tips, because in the issue section - in the SLA success rate report, display the Time to first responses metric not in % ratio,...
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Hey! I'm working on developing a dashboard to display two aspects of my project's SLA. 1. Monitor the punctuality of the assigned personnel. Obtain information about individuals actively involved ...
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I have a custom field called "Region" with list values (A, B, C for the sake of simplicity). Now I want to achieve this: Whenever I execute a certain transition, e.g. "Delegate to Region A", the valu...
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I want to embed a JIRA widget to a web page by [Atlassian’s docs][1]. The provided `<script>` snippet that embed the widget’s iframe includes a `data-key` attribute with a unique value. My que...
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Hello, I am trying to clone the jira comments into cloned tickets using automation. How can I achieve this? Thanks, Laxmi
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Hi, Hope you are well, I just created a new a project and I want to assign or associate a Jira workflow with this project that is already created in workflows but when I go to Jira Project settin...
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