Jira Service Management

Can someone please advise why all of our Helpdesk agents no longer see the default out the box 'My Tickets' queue? It has recently disappeared for us all, and the only workaround at the moment is&nbs...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All,  I'm looking a Dashboard & Reports for JIRA (Cloud) Assets.  I'm unable to find any gadgets for assets and how can i generate the reports with graphical representation in JIRA...

• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to create Automation rule where it sends an email but it is the content I am having trouble with. In using our Employee Exit form, it asks for the Employee, and Offboarding Date. Ho...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi!   Specific field is not cloning to the cloned ticket, How can I fix it? I've made it a custom field and added as a field that appears when a specific category chosen. The field is added on...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Atlassian community, Atlassian is looking for folks who are interested in participating in a 60-minute evaluation session of a product experience. The focus is an SLA (Service-level Agree...

• cloud
• jira-service-management
• jira-service-management-cloud
• service-level-agreement
• sla

Can I add extra fields in customer satisfaction form as a Jira admin as of now there are comment box and feedback rating  could anyone help me on that 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi All,   My organization recently started using Jira for customer tickets however, we want few domains from receiving any auto-triggered email notifications when any ticket is created with th...

• cloud
• jira-service-management
• jira-service-management-cloud

(Service Management) I have implemented an automation that sends a comment notification when an issue is created. This notification includes a message addressing the author, ensuring they receive an...

• automation
• cloud
• comment
• email
• jira-service-management
• +1 more tag...

I am trying to setup Asset management automation to create a JIRA issue when SSL expiry date is less than 60 days.  I can get the automation to send an email but cant get it create a Jira Issue...

• data-center
• jira-service-management
• jira-service-management-data-center

Hi, I have an automation rule that grabs a chunk of objects from Assets via a For AQL branch. For all the returned items I update the Name via a webrequest with {{object.manufacturer}}_{{object.mod...

• cloud
• jira-service-management
• jira-service-management-cloud

I want a Jira Automation rule to send a web request and create a new issue in another Project on a different site. The problem I am facing is the description. Since the Description uses the ADF fo...

• automation
• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud

One of the JIRA users is attempting to change their time zone by editing their account  "preference". However when they get into editing preference and click on time zone field they see only one...

• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center

I am trying to get into our account but I get a message that I was denied access by the admin. However, I AM the admin, so how do I get in?

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Greetings Atlassian Community,  I have 2 questions:  1. Is there a gadget that I am missing in the dashboard (a default one) that will make the calculation automatically between the Actua...

• cloud
• jira-service-management
• jira-service-management-cloud

I have implemented the AWS Service Management App within my Jira Service Management project. It is working extremely well and is generating lots of issues for me to address! Well, I want to automate ...

• automation
• aws
• cloud
• jira-service-management
• jira-service-management-cloud

Hi We are testing Jira Service Management and have created a project. It appears that not all Emailed requests are being received. For example - we sent x2 from our internal system emails and x2 e...

• atl-rvw
• cloud
• jira
• jira-service-desk
• jira-service-management
• +1 more tag...

can we reopen the main tickets and sub-tickets through email communication if yes then please tell what are the processes

• cloud
• jira-service-management
• jira-service-management-cloud

We have different groups, and each one has a manager, how to auto-assign this manager based on the group selected of the request type, without adding this manager manually? Is there a way to set a...

• data-center
• jira-service-management
• jira-service-management-data-center

Hi anyone, I'm planning to do ACP-420 and i could see the price USD $249 + tax. Did any one know about the price of tax, so that it is very helpful to me to proceed further with some planning. Reg...

• cloud
• jira-service-management
• jira-service-management-cloud

Is there any pricing required for customers using Jira Service Desk?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi. I close notifications from all projects and have not notifications in automations but our staff and customer get email again and again. How to solve this problem? Only whant notifications in brou...

• cloud
• jira-service-management
• jira-service-management-cloud

How set up so that jira will have pre-defines listener for updates sent from other place?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi!   I have  created a new hidden from portal issue type - Email request.   It comes automatically with the workflow assigned to it , but i need to change it to the other one, to ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi. How to check that automations work correctly and in needed places? At the last month we spent about 96 % from 5000 months usage of automations runs. I thinking that some automations works not in ...

• cloud
• jira-service-management
• jira-service-management-cloud

カスタムフィールドで作成した2つの日時ピッカーをFromとToと定義づけて、経過時間を算出し、その内容を別のカスタムフィールドに表示したいのですが、対応が可能でしょうか？可能でしたら、対応方法をお伺いできますと幸いです。 ※ ToからFromを引いて、時間を出すイメージです。

• cloud
• japan
• jira-service-management
• jira-service-management-cloud