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Jira Service Management
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Hi all, I would like to know if there is any chance to edit the color of the workflow status. I know it is lined to the workflow category, but if it`s possible to edit the colors only for th...
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Following upgrade to .512.2 this appeared on our Service desk tickets. And automatically inserts this garbage. How can this be turned off (preferred) of the template edited to blank. ...
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I want to create a library of services in my company. Both to create a list of apps my managers can select for a newcomer, to link issues, monitor status and dependencies. The easiest example, ...
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Hello, I hope you are doing well! I would like to know more information about JSM I saw that the free version is for 3 agents. Can you explain a bit what is an agent. I am the Jira Admin - I am ...
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Good afternoon, I have premium licensing in Jira Service Management and I am going to use the option provided by Atlassian to generate a backup. I would like to know if the Assets are installed in ...
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Hi We are new to Jira Service Management and still evaluating the product. I have set up a number of our IT staff as "Service Desk Team" roles and testing their ability to manage tickets. We have ...
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I have created an automation rule "Transition to Waiting for Customer when support posts a comment" and I have tested this by having a status = Waiting for support. Tried to add "Reply to customer"...
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How to automate the import of EntraID users with JSM Assets - Microsoft Entra ID (Azure AD) Integrat
Hi community, we've installed the JSM PlugIn frm Atlassian Labs (https://marketplace.atlassian.com/apps/1232506/jsm-assets-microsoft-entra-id-azure-ad-integration?tab=overview&hosting=cl...
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Hey, is it possible to access the ITSM Change Calendar within the jira service management project with a software license? Cause afaik accessing the calendar with software license and the Ser...
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Hi everyone, I want to share FORM as a payload using Send Web Request (Automation), is there any advice? I guess I can use Custom Data, but i don't know how This is the FORM I was men...
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...M: [Normal] Exceptions: 1/24/2024 11:25:00 AM: [Normal] Could not load file or assembly 'VMware.Vim, Version=6.7.0.1516, Culture=neutral, PublicKeyToken=null' or one of its dependencies. A strongly-n...
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hello everyone, I have a problem for creating an automation in JSM. We have a "conctract signature for jira" app to digitally sign hardware delivered to users. By writing text in the description o...
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Hello, we have a question when creating an automation. We have two request types: X and Y. Normally the request type X is created a few weeks before the Y. Both requests have a field called "Launch ...
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How do I write a team field as a condition in JQL? --------------------------------------------------------------------------------
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Hello, https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-options/#api-rest-api-3-field-fieldid-context-contextid-option-get I m using this api endpoin...
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Hello Team, am using Jira, Web browser board where I need to setup all the developers total hours vs logged hours in a sprint. I tried a lot but no joy. Kindly help me to create
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Hi, Hope you are well, I am looking for time report where I can check the all team member time log in a week or month. For example, I apply a filter with all users by setting date duration a...
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Hi all I need to set up an nvd assets database. I'm using the cve import module, is there any possibility to use this solution ofline? I saw that in a previus version there was a ofline-mode...
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Let's say we add the forms under request and a customer fills it and submits. Where can we view this ( is it under JIRA requests) and can we run filters on the form submission. We do not want a pdf s...
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I am looking to create an automation or alert related to open tickets assigned to a certain user/users that meets a certain threshold (for example exceeding 25 open tickets). I know that I c...
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I'm looking for a way to apply a checklist to an onboarding automation. Currently, I'm using the free version of Issue Checklist and it works but I need a way to do this without paying for an app. I...
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Is there a way to check the total number of automation rules executed with Global Automation? AuditLog can be added to the rules but I'm looking for the total.
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Hi All, Background: On my company's platform, there is a built-in integration with JIRA. It should open a JIRA ticket whenever an alert is triggered on our product. Issue: I conf...
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Hello, We are getting an error when we try to generate an issue with an automation with the option "with a request type". This has always worked for us and now we are getting this error. The custom...
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We will be changing the JQL in some goals, and adding in new goals for our SLAs. When we go to add a new goal we get this, SLA edits may take time to take effect There are XXXXXX issues in this ser...
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