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Jira Service Management
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Hey to all, Today i received an email saying my project will be permanently deleted from trash but i have not delete anything. Is it normal?
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I have a field called Application which is select list cascading (parent and child values) For eg: When parent value selected as Chrome and child value selected as "Install plugin" Only in this cas...
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Need to setup SLAs to be visable in the customer portal view. Customer want to see how we are tracking against SLA's that have been defined
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Copy a comment from Parent Issue to Subtask with a specific name whenever a particular user comments
This is a simple problem however I am having a tough time on the last part where I need to copy the comment from the parent issue to the subtask. I am currently using a hosted Jira service and Jira a...
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I work in Service Management Data Center and I was updating some permissions and then when I went to test on the portal I started to see a dropdown at the bottom of the create screen It ...
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I have an existing list of asset objects (~250) that have attributes which need to be updated. I would like to do this in a bulk import manner if possible. I attempted an import but the imported item...
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We have a support team working from several JSM projects. There are some email flows from systems that are part of our service which result in some number of cases that may be needed for archival pur...
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I'm trying to remove the text under these headline items (see red arrows) and I cannot for the life of me find how to do this. Does anyone know how to remove these? My team feels they are redundant.&...
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Example: Company A has an internal service desk where ARF (Access Requests Forms) are completed for internal users to Company A. Using built in Forms. From time to time, External Users are br...
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Hello, We are trying to import assets from a CSV file and have "duplicate" fields within it. We need these duplicate fields as they are all of the same model to keep it organized. I...
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How do i give my customers permissions to either move a ticket to closed if the issue is resolved or move it to another status if its open
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Hi Team, Could you please let me know below if it's possible in Jira asset management. 1. Is it possible to create a custom different type of attribute apart from what is provided by default? Need...
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We are really struggling with the new automation limits and can't afford to update to the next level of licensing, just for this. We have a lot of rules looking for key words and then assigning to u...
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...roxy located inside Jira cloud network. Error response HTTP body: <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <html><head> <meta t...
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Hello all. I'm having an issue with the elements connect app where the different fields are only filled when modifying a ticket, this means, the original fields are empty but once I manually click o...
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Hi, Can I hide all workflow statuses, except OPEN REQUESTS and CLOSED REQUESTS from this drop-down in the portal?
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I've created two automations: one schedules ticket creation, and the other assigns tickets to a specific group when they're created. However, when the scheduled ticket is created, it doesn't automati...
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Hi Guys We would like to use automation to move a support ticket between two projects. Our case is as follows. The apprentices are responsible for the orders and have their own service desk for t...
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...ransition between Dev Lead Approval & QE Approval, added a show/hide condition which checks the custom column value and evaluate true/false. 2. If false, the transaction will not s...
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Hello everyone, I have already searched through some community posts and unfortunately could not find a solution for my project. I have the following case: In advance - We know that there are asse...
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Looks like in my project Status Done doesn`t mean that Issue is resolved. Cause when I generate reports with default series such as Average Time Spent or Created vs Resolved - reports says that we do...
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Hi all Tabs are not showing in my issue view - or even in the Request type associated with the issue type. All the fields on the tabs are showing in the main issue view. I can confirm that: - The ...
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Hello! Since today (06.02.2024) when button "Reported issues" after hovering over a Reporter's name does not appear. By clicking on "Reported issues" it opened a new tab with the all issues c...
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when i am raising request, all in my organisation is receiving mail. I need to stop this as dont want any mail to flow.
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We have several projects in our environment. For one specific project I have made a form, which is accessible for external users. They use the form url to access the form. When they go to the form, o...
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