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Community resources
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Jira Service Management
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One of the user in my organization having sporadic problems with Jira when using Chrome. This issue does not happen with Firefox. Basically, mostly attempting to enter Jira after login, Chrome freez...
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I have users that do not have permissions to my Work Management project, showing up on the board within the project. How do I remove them?
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Hi! I am trying to set a scheduled automated created of a ticket once a year. I am doing it using automation and it works. But I also need for the ticket to be cloned according to the of the...
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I'm in the middle of migrating our Jira to the Cloud and I'm having problems configuring our own domain for sending mails. The verification for user management succeeded. But when I want to configur...
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Hi, I created forms in JSM, they are visible and work fine if I use the browser. But if I use the JSMobile app to access the portal, the forms do not appear there at all. Can anyone help me wit...
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Hi everyone, I'm testing Jira servicedesk for my company. To understand better my question I explain the situation. Our customers can have different contract for different products, with different ...
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I have a JSM project on Jira DC. I need to allow agent to create issues of a specific type via Jira (not via portal) without request type. The creation seems to work fine but as soon as the agent...
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In ScriptRunner, under Behaviours, there's a choice called 'on change fields' where we can run a script. However, I can't find an option to choose a specific field.
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We are kindly requesting for addition of workflow for audit such that they can only view all request
We are kindly requesting for addition of workflow for audit such that they can only view all request in Jira i.e. both memos and Travel and subsistence and also be able export reports for all the iss...
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I am currently testing the Halp to Jira migration so created a few Halp queues and migrated them to separate Service Projects in Jira. Now, when I try to move an issue from one Service Project...
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We need to have the Jira application upgrade from 8.5.17 to 9.12.2 and we have custom plugins developed by us. So, for custom plugins what needs to be analyzed and what are all the changes required f...
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Hello Atlassian Community, Is there a way to leverage JSM Cloud API to get current values of SLA for a selected number of issues in one response? I am aware of the endpoint for sing...
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Hello, At present, the order of Resolutions is the same for the whole Jira instance. We'd like to change the order and the default of Resolutions by project (Company-managed projects only). For in...
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We use the JIRA Work Management product type Team-managed business and decided to test the JIRA Service Management product type Team-managed service management. Since our company is not big, we are ...
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Hello Community, How can we allow "Attachments" to forms so that customer submitting requests using Jira Service Management, can attach photos / videos / pdf etc. please? We kept everything defau...
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Hi there - Seeking suggestions for creating a series of Epics and Stories after an Initiative is created manually. When an Initiative is created, the following to be created via jira a...
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Hi there - Seeking suggestions for creating a series of Epics and Stories after an Initiative is created manually. When an Initiative is created, the following to be created via jira a...
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Hi there - Seeking suggestions for creating a series of Epics and Stories after an Initiative is created manually. When an Initiative is created, the following to be created via jira automat...
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Hi All Is there a way to add the option of Canned Responses on the Resolution Screens like they are on the Comments section?
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Hey to all, Today i received an email saying my project will be permanently deleted from trash but i have not delete anything. Is it normal?
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I have a field called Application which is select list cascading (parent and child values) For eg: When parent value selected as Chrome and child value selected as "Install plugin" Only in this cas...
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Need to setup SLAs to be visable in the customer portal view. Customer want to see how we are tracking against SLA's that have been defined
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Copy a comment from Parent Issue to Subtask with a specific name whenever a particular user comments
This is a simple problem however I am having a tough time on the last part where I need to copy the comment from the parent issue to the subtask. I am currently using a hosted Jira service and Jira a...
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I work in Service Management Data Center and I was updating some permissions and then when I went to test on the portal I started to see a dropdown at the bottom of the create screen It ...
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I have an existing list of asset objects (~250) that have attributes which need to be updated. I would like to do this in a bulk import manner if possible. I attempted an import but the imported item...
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