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Jira Service Management
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When a new request is raised, We send notification email from <jira@seaker.atlassian.net>unable to change this email address. How to edit the email address? Tried editing the email a...
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I am embedding a jira widget code to a wordpress site but it not showing anything, can someone pls help out on how to do this??
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Hi there, Excuse the basic question but I couldn't find the answer in the help center. How do I modify request types name and description? Context: I'm trying to configure a support portal (compan...
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Hi, I'm having trouble with an automation whereby I would like to transition the status of an issue based upon whether it has been previously approved or not following its original creation....
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Hi Community, We have an external portal for customers to open tickets, and view their updates. sometimes we raise some on their behalf. The minute those are created a link to portal is automaticall...
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Hi Folks, Does Jira ITSM Incident Managment Module use "Categories" and "Sub-Categories" in incident tickets out of the box? If not is there an option to enable the use of Sub-Categories in incident...
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Hi, is there a way for numbering within a table? Scripts Status prescripts in generic script Grant, Amend, auth/revoke CDR APIs I...
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HI Im keep getting this error below when try to link to another issue in jira. the project is Team Managed jira project. Its a suddened as it was working before and there is nothing changed ma...
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Olá, nos campos personalizados do jira, é possível adicionar código javascipt? Sem usar nenhuma extensão.
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Is there a visual alert in my Jira queue dashboard list that shows me when I receive a response back
We use Jira tickets for quotes from independent sales reps. When the external rep responds to the automated Jira email, I want to be alerted for that ticket that I've received a response. Is there a ...
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Hi, dear community! I want to create unassigned request types in jira project, inside i want to have lots of request types that will show as portal groups. Please see the screenshot. I have it...
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Olá , estou tentando fazer scripts de validação em formulários no jira service management, como validar CPF digitado nos campos. E estou usando script fields,preciso de ajuda para entender como ...
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Hi How can the "Viewable By" box be made visible on an issue when adding a comment for Jira Service projects please? This is a screenshot from another instance of Jira for a Service project...
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Please advise how to add read-only(text) filed in form?
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I have a request type and the associated issue screen has multiple tabs, can all of the fields on each tab be shown in the Customer Request View? Currently only the fields on the defau...
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Hi, how can i restrict the options available in Request Type field based on the Issue Type selected in the Create Issue screen. So once some one select an Issue Type they can only select the request ...
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I need integrate a excel document (or google sheet) with a little funcionalities (a basic operations) to Jira.
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Is there a way using Jira Automation to check if a field was previously empty? For example we have a date field and we'd like to run an automation only when the date field was empty and is&...
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Si en una respuesta a un cliente arrastro un archivo para que se adjunte, el mail que recibe el cliente le informa que tiene un adjunto para descargar. Pero si el adjunto lo agrego con e...
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Hi everyone! I'm running an automation that, at a certain point, performs a search action. To continue the process, I need to transition the item returned by the search. How can I do this?
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tring to automate our ticket creation but I and getting this ERROR: Jira API Error: {'Ticket Origin': 'Specify the value for Ticket Origin in an array'} I used this json {"cu...
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We have the new feature in our JSM tenant to enable multiple custom help centers. I have figured out how to create new help centers, but I don't have any idea how to assign specific JSM projects to s...
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Hello! A question... I added a Refined Tab macro to a Refined Tab Container on a page (so that I could place content in different tabs within the page). Within the Refined Tab, I added a table (rows...
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Good day. Please, help set up the correct display of objects in Asset fields. How object types look like in the Asset diagram: How the object types look like individually: I created...
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