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Jira Service Management
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Não consigo ligar meus tipos de pedido com o tópico criado. Conforme a imagem um, eu já tenho o portal criado e tópico de problemas também, entretanto, conforme podem verificar na imagem 2, quan...
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I can not add them because whenever I try to do so I receive a message that they are blocked
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Working in Jira Cloud and also using Confluence Pages for Documentations. Is there a possible app or function within Atlassian to let the Documentation in Confluence be searchable within submit...
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Hi, I'm craeating a form to receive customer cases in JSM (Data Center), using the app:ProForma Lite: Forms & Checklists | Atlassian Marketplace Notice that, users not logged in can't s...
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I'd like to create a service management project where tickets are questions that are frequently asked and become "knowledge articles", NOTE: not a knowledge base from Confluence. These ticke...
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Hello, I'm trying to get tickets auto assigned to users when a ticket is created and the description contains a value. How do I go about adding more then one value? I'm very new to this. I t...
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I have a dashboard that shows me the number of tickets in a queue, I would like to know if available can we setup an alert to certain people if a queue hits 15 tickets at any moment in time during th...
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Hi everyone, I'm trying to create an automation rule in Jira Service Management that is triggered manually. This automation rule should access a Lookup Table where each country is associated with an...
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I would like to export Asset data (like hostname) and the inbound reference data of application (installed software) to include the application name, version, release. I can not seem to find...
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I have activated board feature in my service management project but when I create any subtask it appears as a new ticket on the board, how can change the setting to hide the subtask and show only sta...
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Currently, when an error occurs in JSM automation, only individuals are notified by email, but is there a way to notify groups? Or, is there an add-on app that can send email notifications to multip...
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Bugs having Linked issues as (Blocks) How many blocked issues are there in that Bug , that count need to be updated runtime in one field
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I have a problem and don't know how to handle such a workflow right. OK, in my company we have several approval decision before a product gets published. Every products has normally the same wo...
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Hi All, Currently we are having JSM premium license application, and along with it we are having a sandbox and a Dev instance within the same organization. Could you please help me to create a new D...
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Hi Team, I am using below CURL to create JIRA ticket and executing this from BMABOO task. but, it gives error. curl -H "Authorization: Bearer 3MDgyNTkyNDg4OvlA8+ZZx2sJona6C" -X POST --da...
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current set up for my project is when i click on "create Linked issue" a window pops up and i will need to fill in the information manually. i am looking for a way where when i click on the link, a ...
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Dear Community, I want to hide my priority list only for one Request type. The following script works only for the issue type create/edit/view screen but not works for the Request type create ...
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Hi, I have a webhook that is getting JSM issue information from another project. I am trying to find where in the mass of JSON the status is located. When I log {{webhookData}} in the au...
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Hi everyone, I'm still new to Jira so bare with me please. What I'm trying to do right now is have live asset communication between the asset managing software my company uses (its called Sunbird), ...
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...o add the last public comment in the reminder. I can't seem to find any info that might help from this KBA: Jira smart values - issues | Cloud automation Cloud | Atlassian Support
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Hi Community, This is my first time asking here. We've noticed that Atlassian has deactivated our Jira Software subscription, and we no longer have access to the Jira Software projects also Jira Wor...
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I have a confluence space linked as a knowledge base to JIRA Customer Service Desk. I'm trying to add a link in one page, to a heading on another page. It works as a confluence user, but when a cus...
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We created different Request Types for different types of request and then grouped them in a Portal Group. For example, Banx Portal group has multiple Request types (image1). But in the C...
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We are busy with a PoC of Jira Assets, particularly wanting to get the Assets Discovery and Agents to work to their full potential in order to assess the quality of the information received and its e...
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Our directory has users going back to 2015, we are looking to do a mass clean-up of the directory. When you delete an Atlassian account all Administrators will get an email that the account has...
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