Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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Is it possible to restrict bulk editing rights in Assets, but still allow users to edit individual objects within the roles?
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Hi. I am trying to export issues but have error HTTP Status 400 – Bad Request. What can be the problem? im trying to export 561 issues - only thay keys.
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I have the following rule: When: All Comments If: Service == placeholder If Block- If: Status is Open Then: Transition to WIP And: Assign the issue to user who triggered (service accoun...
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I figured out you can get around the 100-issue limit in the Jira automation Lookup Issues action by leveraging the {{lookupIssues.last}} value, specifically in this example lookupIssues.last.key but ...
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When an agent is ready to close a ticket, I want to be able to have both categories and sub-categories prompted to be filled in. At the moment, I can close tickets without the categories, which is no...
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We're looking to bring in the ticket key, description, and the issue's url into the automation that will be sent over to the slack workflow via a web hook when a new issue is created. When testing th...
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Hello friends, I am trying to create an automation rule that links two new hire tickets (HR ticket and manager ticket) based on 3 custom fields matching between the two tickets. The custom fields ar...
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Quick Filters currently function as checkboxes, meaning each filter adds an AND operator. While I see its usefulness, I rarely need to use Quick Filters in this way. Rather, I keep having to deselect...
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Hello, I will explain what I want to do through a scenario. This scenario takes place on the Jira Service Management product. Company A is a consulting firm and sells packages to its customers ov...
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Can anybody share how they've succesfully customized the service desk portal one project without breaking things for other projects? The customization options are EXTREMELY limited compared to Datace...
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I am trying to get (back) in to our Jira SM site. When I try to login I am told that the admin has denied my access. As admin i do not remember denying myself. Can anyone help me? Stefan
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Hello Atlassian Community, hope everyone is doing great. I want to start working with the Jira Virtual Agent to automatically create tickets when customers ask questions in a Slack Channel. This is ...
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Hello! Is it possible to change the default status of issue, which stands during the merge of pull request ?
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hello good, I am trying to perform the DNS verification for my domain and I have managed to validate all the necessary DNS records for my domain except the DNS TXT verification failure atlassian-sen...
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Olá, eu quero criar uma automação com uma condição de preenchimento. Eu tenho um campo de menu suspenso dependente e quando ele for igual a x, quero que ele faça uma ação especifica. Ocorre, que não...
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We have Jira cloud. We use Jira Service Management templates to allow users without access to our Jira instance to create stories for our team. Will those users who are NOT Jira users be able to see ...
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Hi, As a mistake, I have changed my gmail accounts e-mail address. Then, Jira changed my contact e-mail address and said signup e-mail fired. However, there has been no mail in old or new e-...
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Hi. Will be good future in jira - bulk changes for linked issues. How I can make bulk changes for linked issues?
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To add context. We have the main Helpdesk and sometimes need to escalate the issue we have to a separate board. We do this through a manual triggered automation and it creates a linked issue to that ...
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hey zusammen, ich möchte einem Kan-Ban Board, Workflows zuweisen bzw. ändern. Wie kriege ich das hin, habe noch keine Lösung dafür. Mit freundlichen Grüßen Ekrem
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Hey Guys, I am new for when it comes to automate webhooks and wanted to gather some help. I have 2 service desk project where I want to open a ticket from one to another for example from project A ...
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Im attempting to do an auto assing in JSM bases on hours of the day the hours are: 9am-12pm 12pm-6pm 6m-8pm I want to be able to have different users assigned in each block. Is there a way...
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Actually we were trying to implement our Jira Notification mail and it is giving some notification in Plain way. Can we customize the mail content as per project ? We wanted to add some input...
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The lookup objects automation action does not show all schema, only 25 schema's are displayed. Is there a way to find out what causes this? Kind regards, Nico
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Hi, Since I have no knowledge base linked to my project and I just want customers to have access to their tickets I would like to disable entirely the search bar. I found info (see screen) that one ...
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| 18 | |
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| Subject | Author | Posted |
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| 55m ago | ||
| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |