When responding to the service management project we have I cannot @mention users that are not the ticket creator unless I add them as a requested participant.
Ex.
Tony is requesting access to a system
James wants to tag Tony's manager for approval. James cannot tag Tony until he adds him as a requested participant.
Hello @James Dushay
That is functioning correctly. On what are you basing your expectation that Tony's manager should be able to be mentioned without first being a Request Participant?
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