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Cannot tag additional users in ticket until they are added as requested participants

James Dushay
James Dushay July 17, 2024

When responding to the service management project we have I cannot @mention users that are not the ticket creator unless I add them as a requested participant.

 

Ex.

Tony is requesting access to a system

James wants to tag Tony's manager for approval. James cannot tag Tony until he adds him as a requested participant.

 

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Trudy Claspill
Trudy Claspill
Community Champion
July 17, 2024

Hello @James Dushay 

That is functioning correctly. On what are you basing your expectation that Tony's manager should be able to be mentioned without first being a Request Participant?

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