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Jira Service Management
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Way to find the number of time the user have logged in, is needed. This will help admin to evaluate whether to retain or revoke the agent / user.
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Hi all I hope you are having an amazing day, In our company we have setup a knowledgebase system that JSM provides, we create documentation on Confluence and connect the space with the JSM portal, t...
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How to send an email to say assignee via automation every 4hrs until the issue is closed. The scheduled option is based on a set schedule and cannot be used for individual issue's crea...
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Hello guys. On my Jira service management for data center, Jira software is installed but unlicensed
On my Jira service management for data center, Jira software is installed but unlicensed. Is there any impact if I uninstall?
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I have 3 mandatory fields on my tickets on an assistance project in jira, I would like to know if it is possible to map those fields with an email request. Thanks
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Currently, this is what you state in this article: https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ Only users and group...
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In jira service management project. i enabled customer notifications for Request created. Then i edited the email content by clicking on provided "Edit" url But it seems like the changes not reflecti...
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Hi, I have created a workflow based on other articles here, but the reporter just wont update. Can anyone give me pointers to what Im doing wrong? The rule gets the value, and if the user i...
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Hi Dear Colleagues, We are using Devinit Dynamic Forms in Jira Data Center, which allows us to configure Dynamic Forms in issue transition. Now we want that kind of plugin, that will allow us to ...
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I would like to configure the Status DropDown to show only select Statutes to the customer:
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Dear All, We are working on a use-case where a customer calls through a VOIP system (8x8 Inc), integrated with Jira Service Management (JSM). The agent attending the call needs to verify ...
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I would like to be able to create an issue in a Jira Service Management ticket and assign to our development team. The development team manage the work in a Jira Project. I would like to ...
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Hi, I have an automation set up that when a new issue is created in a project that follows a specific JQL, then the issue should be edited and to include users in the "Request Participants" field. ...
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We want to update the customer view on the request view, but when doing the manage column, cannot find the fields that we want to be shown
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Hi, I’m trying to add our existing external email address to Jira Service Management as part of our migration from the old ticketing system. After following the steps under Project settings ...
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Hi. I'm developing a referral tracking system inside Jira. Right now, the end-user must enter the patient demographics manually. What I would like to do is have the end-user put in the MRN#, which w...
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We are a small organization and are just now getting going with JSM. We really like the application but have a need for alerting our personnel when a customer logs an issue with the highest pri...
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What project/issue permission(s) are required for the Reporter field to be displayed in chat channel notifications (Atlassian Assist/Ticket Assistant)? We have a project used to request and ...
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We want to be able to see a Planview of the entire hierarchy down to sub-tasks under stories, I have all story types selected and see the option to just view sub-tasks, but none show up. ...
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Hi Team, I am new to the opsgenie and Need your help on auto link the alerts and incidents so I have built an automation ; when customer submit the request in portal the agent should get the call ...
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Había creado una incidencias tipo tarea por error y le cree sub tareas dentro, pero ahora la quería como epica la tarea y en tareas a las sub tareas, la tarea si la pude convertir en epica pero la su...
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Buenas días Acabo de crear un flujo en donde se necesita aprobar por parte del cliente que se ha resuelto su ticket, pero cuando agrego al cliente que va a aprobar no le aparece alguna notificación ...
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Hi, I am getting the following error, are you able to assist? Requirement is that, when a customer responds, the ticket should be transitioned to "Waiting for support". However, when an inte...
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Hello Jira Community, We recently migrated our projects from Jira Server to Jira Cloud and are facing an issue where some active users are now showing as 'former users' in the Cloud instance. These ...
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Good day, guys! Is there a way to use something native or create a custom field for Story Point, but on Jira Service Management? I know we have it on Jira Software, and it's really useful, but ...
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| yesterday | ||
| January 14, 2025 5:27 AM PST |