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Request Participants Automation Not Working

Drishti Maharaj

Hi,

I have an automation set up that when a new issue is created in a project that follows a specific JQL, then the issue should be edited and to include users in the "Request Participants" field.

I have attached what I have tried for the automation, yet it does not seem to work and the issue is never actually updated.

Would something specific be missing?

Thanks.

Screenshot 2024-08-22 063435.png

Accepted answers

John Funk

Hi Drishti,

Can you include the audit log for when the rule runs? And what is not working? What is not happing that you expect that it should?

All comments

John Funk

Hi Drishti,

Can you include the audit log for when the rule runs? And what is not working? What is not happing that you expect that it should?

Drishti Maharaj

Hi @John Funk - the issue is not being updated in the sense that it is not editing the "Request Participants" field and adding the names that I have included.

What ideally should happen is when an issue like attached image is created and based on the JQL, it should update the field and add the participants.

Screenshot 2024-08-22 071210.png

John Funk

Can you please share the audit log?

Drishti Maharaj

Nothing seems to be happening when the issue is created.

The audit log shows "No actions performed" on BES-140423 which is correct as that issue does not follow the JQL set up in the automation rule but there is nothing for BES-140424.

BES-140424 is the issue that should have been changed.

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