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Create issue from incident ticket

Rudy Hemkes
Rudy Hemkes
Contributor
August 21, 2024

I would like to be able to create an issue in a Jira Service Management ticket and assign to our development team.  The development team manage the work in a Jira Project.  I would like to be able to link the JSM issue to the issue in the development team's project so I can keep track of progress.  Any assistance would be greatly appreciated.

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Christopher Yen
Christopher Yen
Community Champion
August 24, 2024

Hi @Rudy Hemkes 

This can be done using an automation rule, I'll screenshot a similar rule I've created for you to reference. 

2024-08-24 12_51_25-Window.png

Hopefully this helps, let me know if you have any questions

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Jira Service Management
Jira Service Management
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