Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I am not able to pull 3 months of data that is march April and May month reports for ITSD Project that is jira service management project, through JQL or by manual, in JQL though I give resol...
-
Hi, Noticed a few weeks back that that services schema in our sandbox has been updated to include a better layout and object types. We're not seeing this in prod though and I can't see reference to...
-
Can we restrict visibilty of tickets for agents on a project to see only the tickets created by them
Can we restrict visibility of tickets for agents on a project to see only the tickets created by them. Its only for one of the agent in a project who is external and do not wish to show a...
-
Hi, I added the swimlane "Canceled" to our board/workflow but when finishing sprint all Canceled-tickets will be moved to the next sprint as they are "open issues" not "completed issues". &nb...
-
Are there any time constraints on creating backups? Also, how many days after a backup is created is the previous backup information retained before a new backup is created?
-
I am unable to access Jira accounts, and all users are facing this issue. Could you please update me on why we are experiencing this problem
-
I cannot add this global confluence permission on my Free plan in one of my Organization according to this documentation: https://support.atlassian.com/confluence-cloud/docs/give-access-to-unlicense...
-
We are using Atlassian Assist to integrate our JSM with Slack. We note we can put in some fields that will show when users raise requests in Slack. But the "Affected Services" doesn't ...
-
Hi Atlassian Community, Apologies I'm still somewhat a beginner on the automation side of things for Jira! I'm looking to add an automation rule to our Jira Service Desk in order for it to ...
-
Hello We are using two JSM projects. One project is Support Channel. and another project is received a pledge for a project. We are trying to scriptrunner create a custom picker that retrieves all...
-
Hello JSM experts, As a project admin, I am attempting to create new components for my project. However, when I enter a name (any name, including my own) in the component lead field, no search resul...
-
Hello Everyone, We are currently working to role out JSM, but something that has come up are multiple IT staff wanting admin level permissions to help manage "things". I have come to the conclusion ...
-
We are facing a problem when exporting data from Jira Cloud to Excel with a numeric customfield, where when exporting the values come in scientific format, when editing in Excel the values ...
-
Look into Jira reporting and have not found a way to do this yet. Let's says I have Object X and it has am attribute that is another Object Y. Object Y has an attribute attribute Z....
-
Hi, We use a separate platform on top of Jira to respond to our customers but have noticed that this particular SLA condition is only satisfied when the ticket's reporter responds - this is ...
-
My team has been randomly experiencing "There was a problem accessing this content" errors (attached below) after signing into JSM, despite having an active VPN connection through GlobalProtect and b...
-
I have the Microsoft Entra ID asset integration installed and connected, but when I hit Import Data I get an error saying "The import of Microsoft Entra ID has failed to start". Any suggestions/ideas...
-
I want to be able to create different teams within Jira Service Management using the "Team" custom field such that when a customer raises a ticket, the customer can choose which either of Team A or B...
-
Buena tarde, tengo un usuario en estado "desactivado" en la seccion de "cuentas gestionadas" el cual se requiere reactivar ya se valido que en Azure este activo el usuario pero en Jira no...
-
Are we able to change the names of the work categories in Jira Service management or are we only able to use service, incidents, problems, change, etc. Can we either rename these or make new ones?
-
I accidentally set up Organization or Slack group A, and I am not able to add it to B now. There is no way to undo, and reset it.
-
Hi everyone, im Santi and i have a question about our process of ingestion of client's request. Our process is the follow: some clients make a request or "create a issue" via email of the SOC. With t...
-
Is there a way to limit the available Customer Request Types as part of a behaviour? Trying to to get this working at a basic hardcoded level first LinkedHashMap optionMap = [:] optionMap.p...
-
Bom dia, tudo bem? Quero criar uma integração com o zendesk, a interface dessa integração será semelhante a do portal de abrir chamados do jira, um problema que estou enfrentando e com os ca...
-
Hi All, I would like to provide customers access to a dashboard. I do have 2 projects setup: 1. Open to all where the dashboard should be restricted data only to the organization is assigned ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 10 | |
| 5 | |
| 4 | |
| 3 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 18m ago | ||
| 13 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |