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Jira Service Management
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I have noticed that if our agent's change the summary of a ticket it essentially breaks the old email notifications, preventing customers from using those to reply back to their tickets.  ...
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I have established a Jira Service Management (JSM) project using Data Center. When I go to add fields to the Jira form for the portal, I only have these options ... (1) Summary (2) Attach...
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Where/how can I run a report/data dump of all the canned responses in the system? The only way I can see them is in the modal and I need an easier way to see them all as part of a clean up effort. An...
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This Dashboard is shared out to a group and they can see the dashboard. The Pie charts on the dashboard do not display for the group. The filter used in the Pie Charts is shared to the peopl...
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In our new process we had created an "Operations Lead" single user custom field to document who the point of contact is for defining business expectation. In recent feedback we found out this could b...
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...project level. Unfortunately, I couldn't find any information if this is also true for my use case. I don't use event triggers for the webhooks. Instead, I fire them from pre-defined transitions. C...
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Hello everyone, I'm trying to retrieve the value of a custom field via the REST API, but the API always returns the following information: "customfield_10922": [ { &...
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Hi Community. I have question about JSM Approvers. Is it possible for a Licensed Customer to approve Issues? I saw in the project settings we can set an email to go out for pending approval and even ...
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Hi, I'm looking to create an email which does a lookup issues: status != "done" and duedate = now() Then creates links to the tasks found in the lookup so they can be emailed out. I am n...
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Hi everyone, I am using Jira Service Management Data Center and need to send out a form to customers upon issue closing. I would like to set up an automation that sends a link to the f...
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Hi, On a request type form we have an Assets custom field. Now we want when a certain object is selected in this field that the open issues that are linked to this object are shown in an issue-pic...
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I have created a queue called "Daily Created Issues" but keep using issues from previous day. What do I need to modify where only tickets created within 24hrs appear in that queue. I have attached a ...
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Hello community, I created a request type, attached a form to this request. When create an issue with this request type, I have a message saying that "This request type includes...
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Hi all, I am trying to display laptops assigned to the user chosen in another field. I have given each laptop the attribute "Assigned" and chosen their Atlassian accounts. The goal is to display ...
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Hi we created an Automated rule that move incident from 1 SM to another. For some reason, attached pictures always got lost in the movement.. any idea why?
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Hello community :-) How to migrate affected services (standard field in JSM for changes) between 2 jira cloud instances ? We need to merge two cloud instances, but it seems that the "Affect...
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Now that Opsgenie is being deprecated and Alerts are directly in the Teams Section, what is the correct way to turn an alert into an issue? Our teams would like to have certain alerts that are rec...
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Hi all I found the below linked tickets RE sorting and filtering tickets on the Requests page on the portal end. However, they are all closed and I dont know if I am missing the reason why? Is th...
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...esponse.text), sort_keys=True, indent=4, separators=(",", ": "))) Now I need to access the project. let's say project name "JiraRESTAPICheck". Then Access all the issues in the project "J...
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I created a Kanban board to view all tasks assigned to me. It was initially part of a project. However, as I got assigned tasks from other projects, the existing setup didn't work. Therefore, I move...
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Within JSM, how can I setup multiple escalation point? For example, customer clicks on escalate button from the portal and then it goes into respective team but then there is no progress with...
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using jira service management, in datacenter version 5.12.8, is there any way to tell if a comment has been written shared with the customer or is internal? Because it seems to me that this f...
428 views 2 0 Deleted user August 8, 2024 -
Hi all, I need to know the possibilities of analysis of Jira issues/complete Jira project? What I need to do is: - Access the existing Jira project A - Then get the issues one by one with...
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When saving a comment with an attachment,please provide the proper payload and how to resolve issue?
API : yourdomain/3/issue/abc-123/comment { "body": { "type": "doc", "version": 1, "content": [ { "type": "paragraph", "content": [ { "text": "test comment with attchment", "type": "text" } ] }, { "t...
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I have a custom user picker (single) field called Employee Name. I have a HR form that is used to raise Employee Variations (such as role changes or secondments) and it uses this field Employee Name...
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