Community resources
Community resources
Community resources
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Jira Service Management
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Project A (Jira Software) Project B (Jira Service Management) A Project issue type: a, b, c B Project Field options: a, b, c Although they are different fields, I want to filter i...
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Bonjour, j’aimerais réactiver un membre de l’équipe <email removed> Merci
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We are an engineering partner for another company and manage the Jira project (development) under our domain (Hinditron). We do this for other clients as well. However, for one custom...
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Couldn't seem to find what I am looking for so asking the community. I have a automation task that when a Task is moved it will automatically send a email out to our field technicians. I wa...
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Hi, I'm new to JIRA SM. I've learned how to create forms and attach them to issues and such. However, I'm not sure how to customize values for delivered fields. For example, the "Change Type", "Urg...
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Hi all! Emails coming perfectly. I am using the custom text to detect and hide signature. This is working well for most cases. However one of our larger customers signatures is entirely a table. Due...
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as a novice user, I'm trying to get a summary of issues that were assigned to me anytime, or that I commented. I currently can only query current data. if I was previously assigned a ticket th...
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Good Day I have created my schemas in JSM Assests. First issue i see with the Filterscope for my custom field. My schema for IT Assets looks like: I have used the template for it and in the as...
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I want to see the list of community users that show this, in the past I could find it but now I can't find the link to see who they are.
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An existing queue recently started complaining that "Your project and reporter selection is invalid"
An existing JIRA queue recently started complaining about a search term with the problem being that "Your project and reporter selection is invalid". The reporter being the person who submitted a tic...
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Chamados sendo compartilhados com clientes que não são da organização, mesmo com esse opção de compartilhamento desativada.
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If i create an incident and assing it to a user, the incident does not show in the user's incident list. Why ? Misconfiguration ? Bug or as intended ? Thank You Denis Lauzon
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Hi All I need help with my reporter field update. I have an automation to extract the name and surname from the description field and updated Field X(name.surname@email.com) This works fine. Now ...
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Hi everyone, This question is a bit similar to my last one: Do the Business Projects in Jira Service Management not have lists, boards or calendars? Or am I just not looking in the right place for...
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Hello Atlassian Community, we recently added the linked fields to a Form in JSM. The issues we that were added before have their information only in the form and not the newly linked field. Is...
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Why does resolved / Done tickets suddenly breach within our perfectly normal working SLA? Normally it functions good, but after 6-12 month, some of our old resolved issues comes up as breached on cu...
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Yesterday we upgraded Jira Service Management 5.12.7 and today we can see that customfields with long names are written over the input field. Before the upgrade these customfields had a line break. ...
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In our IT support, we want to have a required field to fill out when we are resolving the issue. We have done this now, but it also becomes required when creating the issue (required in request type)...
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Hi - I'm working on migrating many native JSM automations (which were configured by a predecessor of mine - so I don't always have the context) into JMWE. I have one still relatively high use rule th...
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Good Day I am struggling with how to link the assets from JSM assets to issue they are created. I only need to see the asset data i like in the ticket. ANyone have an idea how to create the automa...
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I want to change the priority naming convention for a project from Highest to Fatal and so on I want this change to reflect only in one project.
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After the Jira upgrade from 8.5.17 to 9.12.7, the same code used before to get the value of Multiple user picker field (textarea field) through value property of Javascript code in custom plugin...
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How can I create an email like support@email.com that then automatically creates a ticket in Jira service desk. Same question goes for Jira Discovery project (Product idea collection)
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I have 1 customer in 1 organization submitting new ticket. My expectation is that based on this setting JSM will automatically populate "Share with" with the one and only org in which the custo...
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Hello, We've noticed that when our customers perform a search on our JIRA portal, it suggests links from our Confluence knowledge base. However, when the customer clicks on the link, the Confluence ...
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| 46m ago | ||
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| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |