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Jira Service Management
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hi can any one help me?, i am new to jira, not sure why i am not able to link any issue from a particular project(KSD) to any project
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what is Jira category bug, task, story , others
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Can you advise us if our current SMT version is JIRA 5.4.23 and JIRA Core is 9.4.23 requires the security patch?
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He community Recently I started noticing - that some fields in the agent issue view are displayed as bold text (H2), and some are as plain divs, which makes it difficult to separate visual...
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Hi all, basically I have this transition for the customer only, but I want it to appear only for one request type and not another. I tried adding a condition in the workflow so that "Request Type" ...
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The tracking of engagement with knowledge articles created appears to be only for internal / organisation user traffic. No login is required. All customers with a link can access the articles....
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How to setup Dashboard to show near to SLA Breaching Tickets in individual/team queue.
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In Jira Service Management Cloud, I have a list custom field: Community (id 10175). The information in this field is the Key in the lookup table (tableBoardEmail) created. I need to populate Email Ad...
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This is a bit of a specific one, hence the keyword dump in the title. Here's my scenario, maybe someone has run into it before. I am writing a rule so if an agent makes an external comment on a tic...
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For JSM out of the box CSAT, is it expected behavior to have the end user receive an email with the star system -> select a start and be navigated to JSM survey URL page but the star does not auto...
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Environment I have an Asset custom field called ObjectA. This field may be empty or may contain an Object I have a second Asset custom field called ObjectB. ObjectB has an attribute that is...
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I have a problem because, at the time of login, I do not have access to the projects, or to any other tool and it shows me this message An error has occurred Try refreshing or navigating to ...
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There are multiple agents in my service desk team. Everyone gets notification email if an issue is created and they all view that ticket at the same time. Is there a way to notify an agent if a...
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I changed the email address to my work one and now my gmail does not show me any new unread emails. They only come through as read.
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Hi, i'd like to send an Mail to the project lead of all due issues. Can you help me. I have create the global automation: The smart value is: The Mail Configuration ...
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📣 Our next ITSM webinar is coming up on September 24! Join the live event to learn why empowering all teams to deliver excellent service is critical for enterprise growth. Service management...
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Does anybody have suggestions on how to use project automation parse a list of emails addresses in a text field to populate a multi-user picker field? Since we can't pass in email addresses t...
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Hello team, We have the Resolution Attributes like done, won't do etc. that will appear once the ticket is moved to the Resolved status. I want to make sure sure all the fields ...
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We have Jira Insight version 4.16.0 running on a server. We want to move this to a new server (and upgrade it). Are there any procedures or tools for moving the data? Do we upgrade ...
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Hello! Please see screenshot. We currently have 2 project portals showing up on our portals page. We have other projects with portals that we are wanting to put here under "Featured portals". What di...
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Howdy, within an organization. Is there a way to restrict user access to files? Different divisions inside our organization have access to files from other divisions. Since we are regulated by HIPAA...
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La situación es la siguiente: Acabo de crear un proyecto de JSM tipo Gestion de asistencia gestionado por el equipo Para este proyecto edite el flujo de trabajo y por alguna razon le quite la con...
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We recently implemented a new hire hardware request in Jira. Everything works well but when a user creates this type of request, and we assign the ticket to someone, it stays in our "unassigned" que....
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Was wondering if there was a way to link JIRA service manager assets to service manager change calendar/freeze windows so we can link known items together to prevent confusion in alerts?
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Hi there, I'm trying to track total time over SLA in JIRA for our support team but I am not a JIRA admin myself and we do not have SLAs enabled on the project. Is there a way to achieve thes...
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| Subject | Author | Posted |
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| February 11, 2025 3:50 PM PST | ||
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