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Jira Service Management
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I am looking for an option to give someone in our organization access to a form. The person is not the reporter or an participant. The person may have only access to the form, not to other comments. ...
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Hi, So I have an automation that when an issue is transitioned to a certain status, the requestor gets an email similar to below: "Please acknowledge that you have received your item from t...
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We have recently started using the virtual agent via the project portal and it seems to be working as expected except that the conversations are not recorded in the portal and the conversation is not...
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I am looking to print an extra value on the asset labels. This seemed to exist in the data center version. I cannot find this in Assets in Cloud. https://confluence.atlassian.com/servicemana...
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In user management, a client asked me if it's possible to log in as a proxy user for an inactive user. Can this be done?
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So I written the in Jira 1 instance webhook, in another Jira 2 instance using incoming webhook with automation. as per that summary and description its create in Jira 2 but my requirement is need com...
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Hi everyone, A few months ago, we deleted a user from our system. Now, due to some internal business issues, we need to extract the logs related to their activities and the times they were performed...
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Our data is located in Europe but the 'sender mail from address' and 'return path' are 'jira@mail-us.atlassian.net'. also location is US. see screenshot. Why is that?
423 views 1 1 Deleted user September 5, 2024 -
Remove board view in Jira product discovery
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Hi, I’m looking to calculate the average time spent on issues. After exploring apps and community answers, I’ve only found solutions for average time in status. However, I need to calculate the ave...
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Hello, In our system it is set up as follows: when a ticket is solved it gets the status ‘Successfully solved’ and Jira sets the ticket to the final status ‘Closed’ after 10 days Is there a w...
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i have one approval but approval email customer notifications cant received mail
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I have to retrieve worklog hours with date. Any suggestions?
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Good afternoon, I am trying to set up an email integration within Jira Service management, however when attempting to switch it on I recieve the error "Something is wrong.... Page cannot be displa...
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How can I add a validation for approver. The approver needs to add comment first before decline the approval of ticket?
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Hi All, Is there a method to display the third field on forms based on the values selected in two dropdown fields? Thanks!
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We have setup Jira to create an issue when an email is received. The problem is when a user sends a reply/response, it creates another new issue. Is there a way to strip out the "Re:" part of the ti...
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We support several products that have many different core details fields that do not overlap across the different products. Would be great to move the manage entitlements from the Products section t...
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HI there, We are facing a strange issue, couple of users are not able to change the state of issues e.g. from open to in-progress getting error "User XXXX is not assignable". Although they are being...
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Hi Support, I am not able to see any documentation related to JQL "Execute routing" While i see some expression like Execute routing is EMPTY or "True" can you help explain t...
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Is there a list of characters which are problematic when importing from Excel to an Asset schema in Jira Service Management AND when exporting from JSM to Excel? Although commas are acceptable...
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Our setup uses /servicedesk/customer/portals as a front-end presentment for customers to submit issues, which are then managed in the Service Management project. I'm finding that the same custom...
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How can I allow my external customers to view my KB without allowing anonymouse access in Confluence
Hello! I have this KB linked to my customer facing Help Center JSM Project. I have various of the articles from the above KB organized as topics within my Help Center. &nbs...
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I’m working on a Jira Service Management (JSM) project where we need to create tickets via API, and we’re facing an issue that I hope some of you have be familiar with. Current Situation: We have a...
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I have 3 employees who left, and I would like to remove their accounts in order to reclaim and reuse their license. What happens to all the info/tickets associated with an account once I remove that ...
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