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Jira Service Management
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Hi, we have an issue about the Customer Help Center (or Request View): the customer can see the different status of all projects (not only the from the project in which he is involved). This could b...
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We have our JSM set up to not accept cases/emails from users it doesn't know. This means we get the details and messages in the email logs as expected Sorry, self-signup is disabled for this help...
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So the problem is the following: Our main customer (A) has different services and sometimes they raise a ticket at the wrong company (B). B than want to sent us a ticket on behalf of the original re...
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The user is unable to reply to customer in JSM even after having all the accesses and permissions. He only can able to add internal note in comment section.
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Hello, is that possible to merge 2 tasks from 2 different projets with the same naming so that once on is update it replicates the information on the other project. My issue is that the projects are...
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Hi Team, I have checked the REST API documentation for creating a service desk ticket in JIRA? https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedesk...
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As shown in above imag. I'm using epics to track my timeline view. Each epic has a sub-issue type - (Risk, Gap). Most of epics are getting this drop arrow beside them but few of them are showing this...
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I apologize in advance as I believe I'm just missing something obvious. We're building a New Hire Form. Once parent ticket is approved, on Transition via Post Function... using JMWE "Create / C...
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team-managed project, free tier.
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I want Microsoft Defender alerts such as vulnerabilities be automatically raised on JIRA Service Management to handle SLAs
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We would like to create a report for number of change tickets created from helpdesk tickets please.
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Hi all, I have a text box on the form where I ask the user for a ticket number, if they provide it to me I want to link that ticket to the new one that gets created. So far I've done this by an aut...
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Hello Masters, I am experiencing an issue with the Jira for Google Chat integration. I have already reinstalled the application from admin.google.com and initiated the setup again using Safari, but ...
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Hello, I'm having issues with configuring a 'create a new bug' ticket. The way we work is we have a TS (technical support) ticket in the TS project, which then will create a SD (Software Developmen...
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...escription": "JIRA Project", "editable": true, "system": false, "sortable": true, "summable": false, "indexed": true, "minimumCardinality": 0, "maximumCardinality": 1, "removable": true, "hidden": f...
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Hey Team, Just trying to wrap my head around the use of Organisations and how we can best utilise these. Wondering if anyone can help with the following scenario; We have a team of managers/quality...
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When I Export into Word from the Jira Service Management issue, it generates the Word file and inputs all the information from the form. However, the Request Participants is always blank despite havi...
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Hello Supporter We have a question. We already add RD1 in 人員 as below figure but RD1 sometimes cannot get mail when new event happen (customer new ticket request or new customer feedbac...
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Hi, I am unable to get email notifications for my project to work.
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Hi, Where can I find global permissions in JSM? I got an email from Atlassian as I'm an Org Admin. It says JSM users who may or may not have a license can view and potentially create and edit conten...
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Hello - I'm new to JSM and am in the issues view. I assigned a label to the issue in the More Fields section and it shows up in the queue; however, when I go back into the issue, the field is g...
153 views 1 0 Deleted user May 21, 2024 -
Hi all, Is there a way to avoid double clicking for a portal group where only one request type is assigned? i.e. "I need help - raise an incident" portal group has one req type with one req form an...
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I am trying to connect a custom email to our JSM portal, and after signing in with the service account I had created for this, It always ends up signing in directly to my personal work email. ...
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Hi i work a lot on timelines and have over 200 users in one project. I like working this way because it keeps team members very much in the time perspective. Unfortunately, currently the peo...
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Hello We have our helpdesk from Halp along with all of our tickets migrated to JSM. Once the tickets were migrated, all of our internal customers mentioned in existing tickets had accounts created. ...
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