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Jira Service Management
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Is it possible to enable login-free portal without allowing auto-created user accounts? We already have email setup to auto-create accounts when our service desk project receives an email and it loo...
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In testing my portal setup, when I click on Help Center, I see the one I am building and the default help center. How can I hide the default help center?
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I'm trying to use a custom field in a virtual agent intent. I added/saved it but it's not displaying when testing. The custom field works when manually creating a ticket in the portal. Any insight o...
1,062 views 2 0 Deleted user July 22, 2024 -
In Opsgenie there is a no-one "user", does anyone know if you can add multiple no-one users? Use case: In the same rotation we have multiple shifts (think three 8-hour shifts in a ...
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All of a sudden, I get to see the last comment on top, from the user's perspective I had this configured to display all comments from old to new, with the detail that the recent entrances were visibl...
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Occasionally service tickets will come in and the reporter is listed as our support email address instead of the actual client's email address. Usually, I can find their email address within the tick...
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Hi all, We are trying to standardise our users in a single team with one Public Name (so SAFE Customer Support) but when we look at the customer portal, we are different colour icons. So one of us ...
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For some reason, our default satisfaction report shows 'OK' in the comment field, unless a reporter actually fills in a comment. If the customer doesn't fill in the field, I would expect ...
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Hi Atlassian community, I have had several time the requirement that for a Jira workflow there are two fields to be added to the SAME transition, but the second field shall only be shown depending o...
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Background, I have a Gmail account user that has alias set up so that I can have a different support address per customer. for example cust1.support@address.com and cust2.support@address.com with th...
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Hello people, I would like to have Auth0 as Identity Provider and Atlassian as Service Provider, so I can sign in into Jira with Auth0 account. I use Auth0 development environment and Atlas...
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I am creating a Java application that allows my customers to be redirected to my support portal to create and manage support requests. I want this redirection to be done automatically without needing...
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I am looking some experience on exition fuctionalities to work use Insight for application managment. Woudl some framework beeing développed to : - Visualiste graph with link between ...
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I have an incident request type which requires the submitter to choose which department(s) should be involved in the incident. Then through Jira automation, I'd like the associated department head(s)...
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Since I am Japanese, I use machine translation. I apologize if the English is difficult to understand. We would like to implement a webhook from the cloud version of JSM to an Ansible server...
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Hi all, I don't find a way to remove or hide the reporter field in the request form. If I access the "Raise a request page" as an Agent I want to remove or hide the "Raise this request on behalf ...
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I want to create an automation to move status following the parent status. In the board there are 3 types of issue Epic, Task, and Sub-Task. I already create rule like iamge below. But it does not wo...
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Hi Team, How do I configure the outgoing mail in JSM? I cannot see any screen visible in the settings system, and the outgoing mail option is not showing. Please let me know how to set up the outg...
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Hi Jira Community! I have a few questions about Jira Forms, as we are looking to use Jira Service Management as part of our new customer feedback management system. Can forms be embedded into our ...
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Hi! In one of the automations where we set duplicated and fields that should be in a ticket duplicate , on for one of the fields Severity we have added this value {{attachment content...
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Hello, i was assigned a report for L3 Support Department. Based on assumptions and rules i managed to create 5 differe...
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Hi Team, Can someone let me know if it is possible to edit the 'Satisfaction' report by adding more fields? I want to add the 'Reporter' and which 'Organisation' we have received the satisfaction ...
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Does anyone know if it is necessary to add a domain to the email domain settings before you can use an email address from that domain in a service project?
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Hi Community, Appreciate your help and guidance to find a complete list of fields for Jira Service Management tickets. For starters, I'd like to get a field in which I can find the date/time that t...
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We're using forms / automation / workflows to accommodate our business procurement approval process. On the last step of the process I would like to assign an approval ID (custom field) and ideall...
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