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Jira Service Management
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Good day everyone, I am against the wall on this one. We are looking at preventing any duplicates from being created based on 1 or 2 factors if possible. We have two custom fields “Assets 1” and “To...
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Hi team, When I run a report I am usually able to see the data in the "Country" field, but i am no longer able to now, any idea what the problem may be?
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buen dia, necesito apoyo con este inconveniente, en Jira Service Management contamos con 3 roles para usuarios Administrador, Service Desk Customers y Service Desk Team cuando yo genero una ...
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Hello, How do I create a automation so that when customers respond to the issue in the service portal, it automatically reopens or goes to another status? Thank you in advance!
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Hi All, Firstly, thanks for all the community as its made our transition to Jira much much easier. As per my question: I am trying to assign a ticket automatically to the on-call resp...
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Hi team, I would like to know, if jira has a option to configurate Performance management module to assess employees
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Hi, their! I am newbie in Automatisation Jira I have a issue, I need to create a request for a JQL query for automation in Jira If there are tasks for approval, then send a m...
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Hello, I cant change the name of a fild in my widget. The name of the fild is your contact email but I need it in french. All the other filds are in french and I work with french client. Please h...
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Hello, How can I hide e-mail signatures from sended issues? On the site of Jira stands: go to settings --> e-mail request --> hide email but I do not see anything there. I am the adm...
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I am trying to integrate Wazuh to Jira to get the alerts as Tickets. Pls help on how i should set up Jira/Jira ITSM Project for that
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Not able to edit the issue after upgrading from 8.5 to 9.12.7, getting the below error. Exception occurred: java.lang.NoSuchMethodError: 'java.lang.String com.atlassian.jira.issue.history.ChangeItem...
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Hello Teams, I encountered the issue below related to Issue Sync. When I transition the status from "Attente information" to "Escalade" in the local JIRA instance, the remote instance remains in the...
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is there any way to remove the following fields from support requests?
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Good day, community! We need to gather information on virtual machines on Proxmox servers using Asset Discovery. However, there are no patterns for scanning Proxmox in Asset Discovery. Could you ple...
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Hi all, This may be a very silly question or doubt but I am managing a JSM project that has currently restricted access to the portal as well as issue level security. We are adding the ...
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Hi Team, In Jira Cloud, I have created an Incident project and am stuck creating an automation rule. The requirement is to give access to a particular group to access a specific incident in the Port...
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Hello everybody, we want to work with the new forms in a way, that we later, after we understand the problem, ask for more details in a additional form. Now the customers gets a mail and fills out t...
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How to create Level 1 and Level 2 support queues with automatic escalation in Jira Service Managemen
I want to create Level 1 and Level 2 queues in Jira Service Management. Whenever a request related to L1 support comes in, it should be displayed in the Level 1 queue. If the issue is not resolved by...
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Can someone help me how to display current SLA's only?
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Is there a way in Jira Service Desk to require an Agent to fill in a specific field when changing the status of a request to Done? Currently, when changing the status to Done, the Resolution, Linked ...
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Good afternoon, could you tell me in which JIRA option I can see the version I am using?
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I want to learn more about Opsgenie like Incident Managment Change Managment Alerts Post Incident What is the best way to go about learning about this features??
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...bsp; Please note - I am an Admin of the project, not a Jira Admin. The company does not currently have a true Jira Admin, so I am attempting to problem solve on my own. Thanks!
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Hi there. I am creating a new JSM report using a "Time to First Response" series and I would like to know what business rules the report uses to calculate the average time and breach Examples: ...
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How can I get the logs if someone made the changes in workflow if we have multiple Jira Administrators.
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