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Jira Service Management
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Around Nov. 2023 we implemented SSO for our Jira Environment. We used MSFT Entra-ID to do this. At first everything ran fine. Around April of this year we noticed that if a user was not already logge...
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I have a Service project where a ticket gets created when a customer calls in with issues. Based on the type of request a duplicate issue is created in another Service project. Account code from the ...
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Heres the context: Essentially I am trying to copy down the Request participants field to a single user select custom field within the same ticket. When the rule is run, it comes ba...
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In Jira cloud when i click the History tab under and issue there are no timestamps shown. I have admin, developer and user permissions for the project. What am I missing?
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Hello friends, I want to manage SSL Certificates in Jira Assets. I want to configure reports to see SSL Certificates which are already expired and expiring soon. I don't want to create a Asset cust...
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Hi Community, I have done a JSM-Cloud to Opsgenie integration. And for all alerts created by a third-party integration I create an issue in JSM-Cloud. So, I have set-up an issue creation rule for ...
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Hello Everyone. I would like to ask what are the best practices for JSM because at the moment a project I am working on we set: the project channel to be open; Customers can search for ot...
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Do you need a confluence license to use JSM?
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Hi, I am reasonably new to Jira and been assigned Org admin permissions to be able to to freely roam around. A customer is asking for a functionality to export their tickets in an Excel sheet for t...
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JIRA Mail Handler publishes a comment to JIRA from email with technical information and the previous
JIRA Mail Handler publishes a comment to JIRA from email with technical information and the previous response. How to comment only Response?
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how to configure to accept all incoming email on created atlassian Email? I need to accept the Auto-Reply mail so it can proceed to creation of request. example email asdf@sample.atlassian.net ...
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I have some failed requests in emailed request projects, but not sure why it is getting failed. Error states, user doesn'y having permission to the project. But user is in Jira with agent a...
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Hi Everyone My question is, when the status of a different issue type within the same project is set to success/sold, a new issue of a different issue type is created in the same project. Th...
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I want to edit custom field by automation when issue created. My project is a team-managed project, added 2 request type. Their have same name custom field, 'custom_field_1'. ...
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Hi , We have set up the new JSM Opsgenie Merge / Embedded version ( i.e /operations) We have to integrate the Opsgenie schedule and users with a 3rd party app. We are giving the API key bu...
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Hi, I'm a site admin as well as JSM admin, and I'm managing the agents in projects. I find the structure overly complicated without much visibility of who has access to what.. As the title says, I'd...
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Hi, How can i prepare a groovy script (as a post function) to read an LOV value from a custom field defined under an issue create screen and basis the LOV value selected, it updates the another user...
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Hello! I'm trying to convert a Business (task oriented Kanban) to ITSM project. I've googled a bit and I've read that you can easily do this from the project settings, however I cannot seem to find h...
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I have some workflows I formerly assigned to certain issue types. After converting the respective issues to other issue types, I deleted the issue types as I don't need them anymore. Jira didn't comp...
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I do have Multiline textfield which contains JSON Data, I would like to get the data of a particular array which names as X. For Example DataField(Multiline Text Field): { &nbs...
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I am trying to have some type of report that shows me all the time I entered on a specific day/Issue type.
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I am unable to click on "Use Template" button (as it is greyed out) for IT service management template. How do I get access to this module/template
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Hello, I have problems creating the issue types on my project. I have the role of administrator of the project and organization, but when I access to the "Project settings" and go to the "Issue types...
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Is Asset application only available to Premium users of Jira Service Management?
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Using automation, I am trying to update a custom field (Departments) in my JSM ticket with the information in Assets (People object, Department attribute). My end goal is to have the de...
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| June 18, 2025 4:57 PM PDT |