Community resources
Community resources
Community resources
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Jira Service Management
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We are using Jira Service Management (JSM) for customer support but R&D-team is using Jira Software (JSW). I would like to trigger an automation in JSM that copies all fields i...
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project = hp AND created >= "2024-08-01" AND created <= "2024-08-06" and "Time to first response" = breached()
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Is it possible to have following auto response based on the time of jira ticket creation Types of auto-response Regular days: (from 8:30am to 5pm est) Just confirming that we got your r...
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Hello, We want to edit the second latest comment in multiple issues via automation rules. In the edit comment action, we have only first comment, last comment & trigger comment option. So i th...
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We want to do bulk delete on support tickets, we created a filter for the tickets we want to delete. We have around 25000 tickets, can you tell me what should be the best way to perform this b...
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Hey all! I am currently experiencing issues where my automations are being throttled due to how many checks we have to do, This is for assets mainly. I would like to know if there is a wa...
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Hi there, I am currently facing following scenario: We as a company are working with an IT-Service Provider (lets name it Company X) which is deliverying us various software packages throug...
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I'm receiving error Failed a DMARC validation check and Auto-reply mail. Is there possible way to allow this? I already Disable DMARC but still getting this error and Auto Reply.
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We are facing some issues in JSM Project Customer Notifications and not getting emails to the Customer. So User/Customers are not able to receive the notifications from there end and we have some Aut...
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Hi Team, In Audit logs, I am seeing log entries but not complete details about the log when i click on "view more" for eg: let's say one user has deleted the sprint, We can see the sprint has be...
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I am testing JSM to see if we should switch from Zendesk and are testing canned responses as we use that a lot to answer tickets - I can find it in the browser, but not in the app - is it hidden or j...
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Hello I have an issue related to sending email notifications to the admin and other employees for actions like approval required, request updates, adding comments, or creating an account, etc. Thes...
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Hi Atlassian Community, I have a question regarding the use of Jira Service Management. Our organization is interested in implementing Jira Service Management for our IT and customer support needs. ...
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Hello everyone, In one of my JSM projects, the subject of our email is defined as follows: ${issue.key} ${issue.summary} Our partners have their own ticket systems, which automatically add ...
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Error when check plugin jira misc custom fields in jira like this "An assortment of Custom Fields for Atlassian Jira". My Jira service using 5.12 My plugin Jira misc custom field usin...
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Any ideas on how to stop this from happening? Happening with one Customer (one person) I've had several problems with the one customer replying to notes on tickets Last ticket. 1 - ...
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Hello Community! I have a situation that has left me a little confused. My environment has a policy configured for my domain and therefore uses SAML, but for clients who only access the porta...
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As Jira forms are submitted, I want a copy of the form data sent to Google Sheets. That's it. Tried the Jira Cloud for Sheets addon in Google Sheets, but I can't for the life of me figure out h...
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The Feedback Widget background color seems to have changed from white to transparent. How can I change it back to white?
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I have employee data being pulled from Microsoft Entra to Jira Service Management. I am designing an "Employee Data Change" form for my HR team. What I would like to do is have the HR team sel...
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Hello, Do we need a licence for Jira (Core) and Jira Service Management (JSM) to be able to develop an ITSM within JSM?
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I have created a number of daily and manual reports for Project A relating to issues. They leverage Jira API with JQL queries. After the migration, they no longer work (after updating the URL...
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In this page: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-sms-and-voice-notifications/#Contact-information In the "Voice - All countries", we have a list of phone numb...
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Hello, I am trying to utilize a cascading selection field within my Request Forms. I am able to see this in the request, but not in the form. Is this still something that isn't applicable? Do ...
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I created the components within the project, however it is not available for use in any of the issues whether as a visible or hidden field, I do not know what can happen. Thanks
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |