Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hi! Does anyone have any experience with crating a template for an email requests for Jira admin? Any idea what could be a good clear template i can suggest customer for opening tic...
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Buenos días a todos... Cuando se incorpora a mi compañía alguien siempre necesito agregar el cliente desde el área clientes en el portal y luego he de irme a assets a crear de manera manual el usuar...
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Hello, My organisation is likely to need to implement a series of groups to allow us to remove some complexity to our authorisations model. (Basically the group selected is dependant on the organi...
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I have a request from one of our teams to hide an ID field from Reporters until their request is resolved. Example: portal field to be hidden is: ID 1. Jim submits request 2. Support investig...
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Is there a way to access the user and form details when a Jira automation is triggered by a form submission? I'm working with Jira Service Management (JSM) and I'm using the "Form Submitted"...
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Hello I have two instances in production js.atlassion.net (jira software) for the dev and jsm.atlassian.net (Jira service Management) for the supports. I have made an app link betwen my two i...
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Hello! Wondering if there is a way to get a JSM alert auto created (without associating a JSM Project) as soon as a Slack message is posted in a specific channel?
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Is it possible to reorder content that displays on the Teams page? I would like to push the ads to the bottom or even remove so that my added content displays on top.
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Are there templates or tutorials for setting up Jira Service Desk?
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Data Center Jira/JSM 9.13/5.13 Issue contains a Asset custom field to pull in Company asset and its attributes. One of those attributes is "contact name". Have a placeholder text cust...
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I created an organization and added customers to the org. How can a customer within the org see tickets created by other customers within the org? How do customers share tickets within their organiza...
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Our client got an auto response from our Jira helpdesk and used that email to try and email us. Because they used a new email, there was no header and this failed. Is there a way we can r...
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Hello, I have users associated with organizations and I would like their organization to be automatically classified when they open tickets?
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We have an expired full version of Jira Proforma and our accounts payable has changed the way we pay vendors. Jira supplied us with a evaluation license while billing is processed and our full licens...
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How do I prevent Agents from being added to request participants when they are mentioned in comment?
Good morning! Please see screenshot. We use a lot of custom notifications in JSM, and we would never want the Assignee to be added to request participants, because this would double up some of our no...
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Is there any way to have a sound play on the PC speaker when a new alert is coming in Jira service management
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Hi everyone, I’m currently an admin in Jira Service Management and wanted to know if it's possible to implement a chatbot within the platform. I’ve been searching for a solution but haven’t found an...
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Hi Everyone, I've noticed today on any requests that I'm creating that a customfield "assignment Groups" has somehow started appearing on all new "created" request types. I've done some search...
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Requirement: I am trying to implement a seamless redirection from a web application to a Jira Service Management (JSM) portal in a new browser tab. The goal is to automatically authenticate the ...
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Requirement: I am trying to implement a seamless redirection from a web application to a Jira Service Management (JSM) portal in a new browser tab. The goal is to automatically authenticate the ...
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Hi, I'm trying creating an automation in Jira Service Management, I want to get the value from the "customer detail fields", but I don't know how to describe smart value. How can ...
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The inflexibility of the current standard flows for Virtual Agent is a major roadblock to our team's ability to deploy this feature company-wide. We envision integrating it into our existing help cha...
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I'm trying to build a ScriptRunner job that will parse through the avatars of our Customer Request Types and and create/update objects in assets related to Customer Request Types. One thing I would l...
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Hello, When someone sends a ticket is there a way for Jira to automatically put that ticket into a specific queue?
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |