How can a group that is not included in the Issue Security Scheme view an issue in the customer port

[677581d7-1ab7-440c-95da-4827071caa1a]

In the Tebligat Tracking System project, there is a security scheme as shown in the image. However, I want to add people other than the existing users and groups in the Request Participants field in the customer portal. But I want the added users to only be able to view the details through the portal. How can I do this?

[Walter Buggenhout]

Hi @677581d7-1ab7-440c-95da-4827071caa1a,

Since your question is about JSM, if the users you refer to are customers of your service project and not part of your service team (i.e. not associated with the service desk team role in your project), they will only be able to access tickets through the portal. That's how JSM works.

In the portal, via the My Requests view they will be able to see (only) tickets they raised or the ones shared with them directly or an organization they belong to.

Hope this helps!