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Jira Service Management
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Hi all, I need clarification on understanding the difference between Jira and Jira Service Management in my billing with regards to permissions and access. Is there any overlapping access between th...
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We are using the Automation - Manual Trigger - User Input feature to allow the employee to quickly draft a pre-filled email and send it out to multiple parties as needed. In the user input fie...
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Recent Atlassian changes with the Opsgenie to Jira Service Management transition are impacting our production on-call processes. A second, duplicate alert is being created from JiraServiceDesk and is...
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We wanted to know how we can set SLA, what is the exact meaning of time to first response and time to resolution, do we need create different SLA for single project or we can set it in a single goal.
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I recently had to change a legacy automation to the "new" automation type because I was locked out of editing. During this process I had to add "Resolution" to a screen because the field was no...
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I have a custom field called email address and and user data the same email address exists in jira assets, how do I assign that asset based on the custom field. I've done this with {{reporter.ac...
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Cuál es la dimensión del logo que se carga en el centro de ayuda (máxima)
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When responding to the service management project we have I cannot @mention users that are not the ticket creator unless I add them as a requested participant. Ex. Tony is requesting access...
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Hi, We are using Data Center 8.20 I have a very simple automation rule: - Trigger - Status Changed - If - Status = xxx and Approvals = Approved and "customer request type" = xyz - Then - S...
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The admin has added a few columns in JIRA, but they are not being picked up by the JiraCloud connector in DOMO. Please help. Jim Cook. jcook@covenantlogistics.com
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Hi, Using automation, how to lookup from a object its all inbound references? See picture where object is having 3 references to "Application" objects and which are stored in different schema. The o...
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Hi Team, We have a custom field "xyz" added to one of the tabs in view/edit screen. This field is used in customer view. After the ticket is created the xyz field doesn't appear on the selected...
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Hi All, we have an automation rule that sends a webhook (web request) to a Google chat space when a ticket is changed to specific status. The webhook works but I'm looking for a way to change t...
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jira-slack integration, can we setup automatic notifications to tag assignee in slack
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Hi team, I have different types of requests on JSM. What I would like to do is, to carry over information from Request Type A to Request Type B when a field is triggered. The triggeri...
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The scenario is: Ticket are opened automatically using a API, when opening the ticket I know the name of the organization but not the id. I would like to search for the organization id using the n...
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Hi All, In our Jira servicedesk system we have servicedesk project in which we have multiple organizations. I want to know the list of organizations user/customer is associated with. Do we h...
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Hi, I cannot find my billing history, since I moved to free plans from premium. Where can i find it? Thanks Garry
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Hello guys, I am the IT Administrator of my company and new to Jira Assets. In the future, I need to use Jira Assets for our IT Asset Management. I have two problems: I imported our com...
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hello Dear, I would like to know how to run two separate transitions at once toward two separate status
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Hi community, I try to set an automation to edit the Request particpants field with a list of users. So with an AQL request I selected a list of users in asset and I stored it in a variable...
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Hello Atlassian Community, I am currently using Jira Service Management (JSM) for our project "xyz My Support." We have set up various issue types and automated notifications to our support te...
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Hi, i need to modify fields in Request Type and i have the necessity that this change will be applied to multiple projects. There is a way to do it? I don't find something like Request Type schemas ...
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I would need to know if it is possible for one of the custom fields to be set as a concatenation of several fields. Thankyouu
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Hi, I have asset objects created as below : Name Assigned A 0 B&n...
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