no dashboard in tool bar for some specific user

[Jedsada R_]

as JSM admin, a agent can't see dashboard in tool bar. how admin can setup dashboard to them?

[John Funk]

Hi Jedsada,

Does the agency other dashboards, and not just this one? Or he can’t see any dashboards? Also make sure that the dashboard is shared in a way that he has access.

[Joseph Chung Yin]

@Jedsada R_ 

Can you confirm that when you mention "Agents" that they are all given an agent license of JSM?

Can you send a screenshot of what your agents see in the project UI?

Lastly, if you are the site/Jira admin, please make sure that your agents are in the role/group called out in the System >> Global permissions "Share dashboards and filters" setup.

Best, Joseph Chung Yin