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Jira Service Management
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Hey, As the IT team, we use Jira Assets to manage all IT assets, including software licenses used within the company. We track the total number of each license in Jira Assets. Additionally, ...
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We have a few Service Management Projects for internal employees related to HR and finance related queries by employees to respective team. COO has an EA that needs access to SLA report for these ...
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Good morning, guys! I'm trying to create a "Score Point" field based on the other three fields I have (Value, Impact, and Effort). I have already created the field Score Point as a Number Field, an...
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I want to be able to close some tickets without notifying the customer. Every time i have tried to make changes to the notification scheme, I've messed it up. Basically I'd just want a statu...
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I'm getting the error showing in the picture when I select the View request link from an JSM customer notification. Everything else is working fine. Does anyone know the root cause? How c...
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Hi, currently I have following Automation to give our users an overview over their current assets: Hello {{issue.reporter.DisplayName}}, you have {{lookupObjects.size}} assets assigned to you: ...
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Hi Community, I am wondering how to do this in a simple way. On one of our JSM project, we receive external email which is converted to a ticket. We want to extract these form like fields in...
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Could someone please provide evidence or documentation regarding the recent price increase for JIRA? We need to understand when this change occurred and the specific details s...
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Here https://community.atlassian.com/t5/Jira-Service-Management/ServiceDesk-Not-seeing-requests-in-organization-details/qaq-p/2745585 I asked what to do with no requests viewd in my o...
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Hi, I was given a task of investigating backup solutions and to check what is included in our own (JSM premium cloud) in terms of backup. The task was given with the intentions of complying with IS...
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Customizing the Jira Service Management Customer Portal: Is it Possible to Use HTML, CSS, or JavaScr
Hi everyone, I'm currently using Jira Service Management in SaaS mode to manage customer service requests and I would like to customize the look and feel of the customer portal. Specifically...
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I'm trying to create a new Jira Service Management project and I'm encountering this error. Is there another place I can update the mail connection for this new project so there is no duplication? Un...
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I am currently the Product Owner of a team that manages two separate Jira boards: one for the Frontend (FE) team and one for the Backend (BE) team. The team has proposed merging these two boards into...
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How can I merge two separate Jira boards (Frontend and Backend) into one unified board without losin
I am currently the Product Owner of a team that manages two separate Jira boards: one for the Frontend (FE) team and one for the Backend (BE) team. The team has proposed merging these two boa...
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For anyone using the clockwork app in Jira Service Management, do you know how to generate a report or search for tickets that have NO clockwork entries? I'm trying to find any tickets th...
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In some of my projects I receive answer-mails from other systems. Unfortunately there is no Jira-Key in the subject. So every time I receive an answer, a new ticket will be created. Is there...
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Hello everyone, we are using Jira Service Management and want to create some knowledge base articles for our customers. Now I found out that some of our articles are visible in our portal forms. (s...
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In the scenario where there is a ticket that then with the help of automation clones two tickets now these two tickets are getting duplicated but there is the main ticket which has a form attached to...
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Dear Team, Hi Good Evening, I have problem jira service management with URL https://plnbatubara.atlassian.net/jira/your-work problem as below ...
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Hello Dears Please i need your support to pay the due invoices shown below:
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duplicated question removed
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Hello Atlassian Community, I would like to know if there's any way to restrict the people who are able to make 'services' in Jira Service Management. I've not seen a specific permission setti...
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Currently, we have the Customer-visible status change setting disabled, so as expected when a request transitions status - no email is sent to the customer. Some of our request types, such as ...
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Hi on Jira Service Management I am looking for a way to find the average time from one an issue is created to when it is completed. It would need to be able to take into consideration issue type and ...
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Hi, I am trying to understand the timing information that Assets/Insight gives about importing objects so I can optimize imports of different types of objects throughout the day. I retrieve the profi...
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| July 11, 2025 4:42 AM PDT |