Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Is it possible? Currently you can pull information like name or description from an issue to be included in the approval notification for that issue. Can you pull information from a form withi...
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Hello, I want you to help me give access to the IT person who takes care of the website to implement sales ticketing. In fact, I want to sell tickets to an event. In "ticketing" searches, it sends me...
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Hi, JSM Portal shows all the closed requests too even if the filter is selected just for "Open Request". I have corrected the workflow too but nothing works. I have attached workflow a...
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Estoy creando una automatización que envíe una notificación por Slack cuando el tiempo registrado excede a la estimación original. Me encuentro que la sentencias traen valores en distintos unidades ...
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HTTP Status 404 – Not Found Type Status Report Description The origin server did not find a current representation for the target resource or is not willing to disclose that one exists. Apach...
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Hello team, how are you? I'm experiencing an issue with a Jira board that stopped working. It's saying I don't have access to the Scrum board, even though I'm logging in with the user who cr...
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How do you sort the queues in the Priority Group list in the left pane? I know I can reorder the queues but that only affects the view when looking at all queues, not the queues within the Priority G...
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I am trying to get a triggerIssue.reporter 's organization information including custom attribute of the organization in a Service Manager Automation, using a combination of Trigger Issue Object, and...
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Is there a way to customize the portal a bit more in a way that only signed in users can see all projects and non-signed in users can only see and submit requests to one/some project/s. I know this i...
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Hello, I want to figure out how to create automation so that tickets that get approved go to a specific status type and ones that are rejected go to another specific status. Current...
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As the title suggests, I am attempting to have our "Department" drop-down set using automation and a lookup table. The automation is showing as successful; thus I am struggling ...
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Olá pessoal tudo bem? Tenho um quadro no jira que parou de funcionar., Está falando que não te acesso ao quadro de Scrum, porém estou acessando com o usuário que criou a conta e mesmo assim não co...
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I see there is a new Import feature in cloud for Assets: Data Manager. However, I'm having issues trying to figure out how to migrate a DC (Asset) Object Scheme to the cloud ... include t...
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I set up an SLA for approvals: Issue should be approved within 10 business days. The SLA is displayed correctly in the issue view as far as I see. Furthermore, I have 3 automation rules: War...
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Hello IT people! I'm not sure if its possible but I'm wondering if someone could lead me into the right direction. Currently, I have an import from Intune with an API that live updates the device ...
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Opsgenie provided a webcal URL for individuals' on-call schedules. Jira dropped this feature. Why was such a useful feature omitted? Its absence is almost enough to stay on Opsgenie. I don't want to ...
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We have a growing amount of content published on our knowledge base within our service project. I understand we can have different categories within the knowledge base, but are we able to create more...
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We've created a project board and customised the List View to include the required columns appearing in a certain order. Is it possible to have this as a default view for everyone invited to th...
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Hi, I am wanting to use JSM to potentially manage tasks within my team, we have to communicate with external users therefore would like to use the 'reply to customer' function to keep all communicat...
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I had a question about clarifying what the "Supporting teams" field performs when adding a team to an issue. Does it allow people that are a part of that team, the ability to see/edit and issu...
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Estou criando painel no power B.I. e preciso dos dados do Assets. Já criei a comunicação pelo Power BI Jira conector, porem ao consultar no power BI não encontro os dados.
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I would like to use a filter to see all the cases I have written a comment on (within x days). As a side note, I would also like to see a count of how many comments I have made (within x days)...
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PLEASE NOTE WE ARE USING DATA CENTER The team aims to send a reminder to the ticket reporter when the ticket status is “Waiting for response.” There are two reminders that need to be sent, and in th...
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Per project we are adding customers from within a certain domain. What we notice is that these customer show up in user management. They should get only the role Customer but most of them also get th...
252 views 2 0 Deleted user November 8, 2024 -
Hello, I want to import new organizations/clients via a csv file. Is it possible that they are created automatically while the importation or is it needed to create all the organizations/clien...
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Atlassian Community Events
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