Automatically populating Summary based on drop down value

[Harry Calder-Ledgard]

Hello, 

I am trying to make a drop down that when populated with a specific value, will then add that specific value to the Summary field

[Joseph Chung Yin · Accepted solution]

@Harry Calder-Ledgard 

Welcome to the community.  To supplement what @Samuel Gatica (ServiceRocket) suggested, you need to use "Issue Created" triggering event, and then change the Summary field value.  

Of course you can setup if/else if conditional check for your specific dropdown field value, and then conduct your Edit Issue action.

This is typically, how I would setup the automation rule to have the issue summary setup at the beginning when the issue is created because I don't want to change it while the issue is being processed by agent.

Hope this helps.

Best, Joseph Chung Yin

[Samuel Gatica (ServiceRocket)]

Hi @Harry Calder-Ledgard 

Welcome to the community!

You can accomplish this with automation and "Field value change" as the trigger.

Here is an example:

Best regards

Sam