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Jira Service Management
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Hi, I'd be keen to understand if there are any UK based organisations, public sector or private who have implemented a CMDB using the JSM Assets module. This is something my organisatio...
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If I use the restrict requests functionality like on: https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/ Can customers still view ...
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When the body of a comment contains xml code, it is filtered out. when used in the "send email" action. I've created an automation which sends an email notification whenever a comment is added to a ...
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Can we load 8000 cascade value in jsm
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I've begun to use the "Advanced" custom fields of "Message custom field (for view)" (and for edit), but recently I've been trying to add them onto the screens that are used in Transitions, not just t...
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Hello. I want to make an automation that works this way : 1) An issue is transitioned to another status (for example, Waiting for answer). 2) The status attribute of an asset object filled ...
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I have created a "Team managed" type project. I need one of the request types to not be visible in the client portal. In the case of "Team managed" I do not see the permission scheme options that I...
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Hello, I am trying to add service stakeholders to an incident. I have added two service stakeholders to a service. Furthermore, I select the affected service in the incident, but the stakeholder fie...
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Hi, When connecting to the portal https://atbalsts.kultura.lv using FireFox, I get the message "We couldn't load the content in this help center". Login was successful using private window. With EDG...
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I referred the below article and tried with the mentioned script to create table. Article: https://confluence.atlassian.com/jirakb/users-unable-to-create-a-table-within-a-jira-software-description-...
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I have several columns Done Q1 2024, Done Q2 2024, Done Q3 2024, the columns have "Done status". After I place a card in such a column it dissappears, however, when i enter the cards name in the sear...
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I need help regarding Smart checklists now showing on my issue screen when I deep clone it from another project. Both projects use the same Issue schemes, and I made sure Smart Checklist is en...
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Hi @Atlassian Expert I have a question, we found several cases that when the user in our company (using employee email) tries to log in to our Jira Service Management Portal they will be blocke...
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Currently Zendesk does this and it makes it easier for the customer to submit a request without having to answer questions about their device, browser, operating system, etc. Our clients tell u...
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I followed https://support.atlassian.com/jira-service-management-cloud/docs/set-up-an-api-integration/ and created a new Jira > Operations > Integration. On the integration settings/det...
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I am trying to create customer detail fields in Jira Service Management (JSM) using the API. I am using the following curl command: curl --request POST \ --url 'https://api.atlassian.com...
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I have created a rule to add on User story, custom field Developer Assignees (that is a field that takes multiple assignees) to the same value of the sub-task assignee but that field does not update....
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Our Jira receives requests from an older HR email as well as a service portal on our organization's intranet. That email is often included in company-wide communications that come through as issues, ...
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I have a few custom SLAs to identify bottlenecks in a process but the SLAs on an issue seem to disappear after a Stop Condition is met. Eg. Start counting time when... Assignee: From Unassign...
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I found this super helpful article in the forum to help write automation to send out the Customer Survey based on a specific resolution: https://confluence.atlassian.com/jirakb/how-to-customize-the-...
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Hello, I have a couple of reports created within our service manager project that are meant more for manager access. Unfortunately I am not finding a way to limit that access to only the project lea...
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We use Jira Service Desk to manage customer tickets/tasks. These tasks are separated into different queues based on the "Component" value, which is set automatically at the time of task creation. All...
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I would like to understand the possibility of assigning tickets using Automation Rules to People based on their Skillsets. For example: People object has the following Name: Rob Skills: A, B ...
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