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Jira Service Management
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I would like to create a calculated custom field resulting of the next operation. timespent (obtained from the worklog) * cost per minute (this is always the same = calculated custom field Th...
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Hi Team, We have noticed that adding new customers to an existing project is a functionality which is not limited to just admins and it is causing some misinformation in projects where just a user i...
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Hi Team, We are getting the notifications for the migration of the Opsgenie setup to JSM. Kindly help me with the below queries: We are currently using the Opsgenie system for on-call schedules wi...
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Hello everyone I'd like to change that image in banner section of customer portal but i cannot do it well, because idk which is the size of that... if anybody knows it, i'll so thankful.
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Hello! I have setup an automation to let customers know that because their ticket was submitted during off hours(weekends), they will have limited support. The automation is o...
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We have a team-managed service project and are using the REST API to upload attachments to a ticket using 'rest/api/3/issue/{issue_key}/attachments'. We add a customer-facing comment to the tic...
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I am trying to create a custom field appear/allowed to be written by the requester when an answer from a previous custom field is chosen. It is similar to a Cascading Field where the first field has ...
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Hi the community, I would like naming the label dashboard, with the first name or the last name of the user Jira authenticated. is it possible or is it only the static label thk
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It seems like every time this website makes a change it is something that impacts its users in a negative way. The Assign to me button on the Create issue page has recently been move...
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Am I able to run a query to see which issues were created in the JSM portal, versus which issues were created in the Jira backend? We are trying to determine how many devs are submitting incidents u...
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We would like to add the responder added to the report.
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This seems like it should be so straightforward but I cannot figure it out. When a linked issue (issue B) is created from an existing issue (issue A), I want the values of Assignee, Reporter, and Org...
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We store about 100 devices for our various departments when they aren't assigned to a user. Every month we need to audit what's in storage in order to show that what's in our storage matches what our...
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Is anyone open to share their SLA Success Rate Target %? Currently my team is using a target of 90% Success Rate for First Response within: 1Hr for Highest Priority 4Hr for all others Time T...
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Hi Dear Colleagues, We have the following case. We have 2 instances and want, when exporting tickets from X instance, in the List View we can see the linked issues from the Y instance, but when e...
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Hey Team, We are currently in the trial period of the Premium plan for our instance ("https://cmimediamint.atlassian.net/"). As per the Premium plan, email notifications should be un...
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Hi, I'm creating a service management project with available email requests. My question is: How can I add the email that originated the ticket as an attachment of that same ticket? Thank you, Du...
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Hello everyone, I am currently working on a service project on Jira service management and was wondering if it is possible on changing the project type to a project with both sprints and queues. &n...
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Hi all Silly question that I feel I should know :D What JQL can i use to find tickets in a project or accross Jira that is in a status that requires approval from someone? Thank you Yatish
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Situation User was previously JSM portal customer only and could see all requests in the portal. User has now been given access to Confluence so they are in the Confluence users Group and the Jira ...
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...escription: "Mapping for Devices", attributesMapping: [ { attributeExternalId: "object-type-attribute/device_id", attributeName: "ID", attributeLocators: ["id"], externalIdPart: true }, ] } ] } };
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We have JSM project with different custom fields. We have "supplier" field where every month we need to add 3 to 4 new values. Currently site admin is doing this activity, we want to give control fo...
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Hello, Our JIRA atlassian project has a custom form name "Infra custom forms" which has the resolution notes in it for the tickets that are resolved. Ideally , I export this man...
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I need a piechart to show the count of ticket per Request type. but it doesn't show the request types and I can't click the result. I have 9 request type. and this is my set up for the piecha...
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Hi! We have different types of cards (e.g. parking cards) that can be reserved. We would like to map a reservation system in Jira Service Management. It should be possible to see which time periods ...
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