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Miguel Angel Dominguez Alvarez
Miguel Angel Dominguez Alvarez
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January 7, 2025

Good morning, a colleague is experiencing connection problems with Jira after activating two-factor authentication. Can someone tell me a support email or phone number that I can call for help?

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Samuel Gatica _ServiceRocket_
Samuel Gatica _ServiceRocket_
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January 7, 2025

Hi @Miguel Angel Dominguez Alvarez 

Welcome to the community!

What's the error he is getting?

To reach out to support, please submit a ticket at https://support.atlassian.com/contact/#/.

 

Best regards

Sam

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Miguel Angel Dominguez Alvarez
Miguel Angel Dominguez Alvarez
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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January 7, 2025

My colleague mistakenly defined the okta application as a second authentication factor and now he cannot access it. When you log in, it redirects you to the Okta page and in this application it tells you that Jira is not configured and therefore does not give you access. We need someone from support to tell us what to do to disable the second factor of authentication

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