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Jira Service Management
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Dear Atlassian Community, I'm wondering, if there is a solution for HR projects in JSM to directly create/update a user in AD (active Directory) via the Portal or Ticket. Does anyone have experienc...
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Hi, we want to use customer and organization profiles. If I understand correctly, all customers of an organization can view all tickets of their organization? Is that correct? Thanks Ingo
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Goal: I want to create an automation that automatically creates a unique Jira Task issue for each of my direct reports on the last Monday of every month with a due date of the last business day of ev...
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Hi All, My team and I have been working to implement Education Tracking and Documentation into Jira. We were hoping to receive some guidance/suggestions for how to structure this in a project. At th...
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Hello everyone, I'm in the process of building a rule, but I just can't get any further.... What I would like to achieve: When a new enquiry is received via email, a new process should be created. ...
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My webhook successfully gets a token back, but I cannot use it any anything as Jira just fails to grab it. I've tried putting it into a variable, a comment or directly into the next webhook but its a...
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Hi Team, Please help to check this case: For notification emails, customers can receive all of them. But if our customer service agent reply to customers by the button "Reply to customer", ...
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Portal Request type is setup where Anyone can raise request. I use form in this request type where is used Field Type Assets Object/s How to setup permitions for anyone to assets Objets schema? Tha...
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Hello Atlassian Community, I would like to know if it's possible to automatically approve requests in Jira Service Management when the approval request is made by someone authorized based on their m...
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Hello everyone, We are starting with Jira asset management and I was wondering if we can use it for room booking: - User fills out a Jira Service Management form, picks the desired room (rooms are ...
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We have following service model and wanted to incorporate same in JSM Each customer are entitled to one or more product services and each product will have associated contract of different types r...
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Hello Atlassian Community, I'm seeking advice on improving the project management experience for our B2B clients using Jira Service Management (JSM). Our company uses JSM to serve B2B clients by set...
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Hello everyone, we have an external customer listed in the internal tempo planning. He has only been granted rights as a guest. He is only assigned to groups that do not have access to our plannin...
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Hi team, I'm having Jira server in Ubuntu and HA proxy. I found the SSL is imported into HA proxy and it expired. How to renew it? Thanks
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is possible to get the days spend per status? example Status: Days Waiting for support : 3days...
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Hi, I am not too sure if this is possible but when an issue is created in Project A, and will transition to a specific status in the project, is it possible to create an automation to clone that iss...
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Hello, I'm new to Jira. I have seen many organizations have the "Inform Stakeholder" tab under Comments. Ours only has Add Internal Note and Reply to Customer (attached screenshot). I w...
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I'm seeking assistance with managing our enhancements across our Finance division. Currently, we have a central project that encompasses all our enhancement requests. Once an enhancem...
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I am receiving the below error when I am trying to add an email with a JIRA SD project. We created a JIRA SD project and want to integrate an email id with it so that the emails are further converted...
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Hi every one, Please help me with this issue I already set my language preference to be Vietnamese, but the language in Portal and notification email is displayed in English Although I set up the ...
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I am on a board and I am trying to move (drag) an item (it is a bug) from "In progress" to "Resolved" When I try to do that I get this error: You can't move this issue to this...
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hello, is this text ("contact us about") from customer portal editable? thank you
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Context: I am building an automation in a project and am getting the following error code: Found multiple fields with the same name and type: Start date (com.atlassian.jira.plugin.system.cu...
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Is there any way to get metrics or reports from Jira's Asset and Configuration Management. Via GUI or API, any info would be appreciated.
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I was sure I looked into this in the past and there was support for only one email address. Although maybe I was looking into being able to see the email that was in the "To:" field because we have a...
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