Guide me to clear ITSM with Jira Service management foundation certification .

[Balaji Ganesan]

Hello Everyone ,

I'm panning to take ITSM with Jira Service management foundation certification. Already I have tried but I couldn't not able to clear the examination. The learning path for this certification from Atlassian university resources also not enough to crack the exam . Please anyone guide me to crack this exam. additionally If you have coupon for this exam Please share with me it will also help me. 

Thank you.

[Kate Pawlak _Appsvio_ · Accepted solution]

Hi @Balaji Ganesan,

Which parts are difficult for you?

Tomorrow, I'm leading a training about Jira Service Management which can be helpful for you: https://ace.atlassian.com/events/details/atlassian-community-led-classes-presents-get-started-with-jira-service-management-updated-edition-2025/ 

[Balaji Ganesan]

Hello @Kate Pawlak _Appsvio_  Thank you so much for your response. For me ITSM part is bit difficult. Sure I'll attend your training I will get some idea. 

[Anshul Arora · Accepted solution]

Hi @Balaji Ganesan

Along with the learning path you can try attempting for sample questions available online. This would really help you to prepare better.

[Balaji Ganesan]

Hello @Anshul Arora Thank you so much for your response. I have tried but that's also not enough to crack the exam.

[Unique Poudel]

I found the training session from Glintech to be quite fruitful. I haven't given the exam myself but would recommend for giving it a try.