Jira Service Desk users able to resolve tickets

[Karl]

Hi,

I have noticed that users are able to resolve cases not created by them. I have set the permissions so that only developers can resolve cases. Am I missing something? Is there a way of removing Resolve, Resond to customer and resdy for Support from the users view? Surely this should only be available for people with Developer access?

Regards

Brandon

[AgentSmith]

If for example you have project A and project B; the project permission scheme for project A should not be associated with the project permission scheme for project B.

So you could create group A and group B. For the Browse Project permission, you would specify that group A has access and then do the same for the other project permission that is associated to project B.

More details available here:

https://confluence.atlassian.com/display/AOD/Managing+Project+Permissions#ManagingProjectPermissions-permission_schemes