Define SLA goal as minutes

[skorzinetzki]

Hey,

I want to know if it is possible to track SLA goal in a more detailed unit like minutes. For example, I cannot define a SLA Goal for first response, that has the goal of half an hour. "0.5", "0:30", ... nothing worked out for me.

Any ideas?

Thanks

[shihab · Accepted solution]

Hi Steve,

There is a feature request for this on: https://jira.atlassian.com/browse/JSD-37

You can watch this issue for forther updates.

Cheers,

-Shihab

[skorzinetzki]

Great, thank you!

Or better: Not great, but thank you! ;)