As a Service Desk user I can only see issues that I've raised, not the rest of my team?

[John BouAntoun]

Hi,

We're running an evaluation of Service Desk and we are testing it with a few scenarios. The main problem is that we have multiple users of a Service Desk project that all need to see each others requests. At the moment when we view the Service Desk we only see issues that we (each individual) have submitted?

Is a way to show all requests for all users of a Service Desk project?

Kind regards,

John

[Anand Unadkat · Accepted solution]

Hi John,

You can go into the project itself and browse through the issue, as service desk is linked to a project within JIRA. You will need to have browse project permission to do that :)

Regards

Anand

[John BouAntoun]

Thanks Anand.

[Anand Unadkat]

Any chance you could accept my answer? Thank you!

[John BouAntoun]

It doesn't solve my problem but I understand your answer.