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Jira Service Management
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I'm trying to set up my service desk so that customers only have access to the portal and not to the standard JIRA functionality. I've created the user, un-checked the JIRA checkbox (which...
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I am considering using Service Desk for my IT service desk needs. I am presently using CA Nimsoft cloud service. and would consider bringing over my customers and all open tickets to Atlassian Servi...
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Where is there documentation on Service Desk email customization? I am looking for customizing the following: 1) Default language used on "your request has been received" and "your...
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Is it possible to manage multiple users under a single account? I want to be able to create an account with common fields such as company name and address. Then create multiple users under that accou...
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I know JSD can Organize request types into groups but I have a project that will span heaps of requests types, some of those request however are users belonging to a specific group. I kno...
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We make new installation of the JIRA and after all project was moved corectly installed Service desk plugin. But it doesn`t wok: When click the button "Get started" it goes to the p...
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Hi, I know that I can use rewrite rules to have a friendly url for the JIRA Service Desk customer portal. I have setup Apache 2 proxy rules so that users do not have to insert the port numbers....
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The theme for my question is: where lost: hostanitic.atlassian.net my site. Is deactivated, if so why? I would like to advertise your friends, but not until you see it.
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Is there a way to just view (open in a separate pop-up screen) attachments in Service Desk issues? I don't see the need to download the reporters excel spreadsheet, on to my computer, simply to get t...
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I want to know how can I customize automatic outgoing emails in service desk. The actual need is to translate all email into spanish. Regards, Enrique.
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Can you associate issuetypes within a given project to either require a JSD Agent Permission or not?
I have an existing project with several workflows associated with given issues types, i.e. issuetype Workflow ================================ Inci...
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...bsp; The issue is the hanging, after submitting the "form" it shows as loading indefinitely. This was seen to be true on chrome and Firefox, reported by a different agent as well. T...
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Hi Team, I need to make all users of JIRA as actor in Automation plugin in one go in one rule. I don't want to create separate rule for each user in this plugin. Is this achievable? ...
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Sorry if this is a stupid question but i cant find the answer after a number of searches. I want to add a a postal address and phone number to a customer but can't find this anywhere. Is this a stand...
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I have just started using the JIRA Service Desk (server version) trial. I want to create drop down boxes, underneath the request type or issue type drop down boxes, to divide those types into sub-ca...
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Im trying to update JIRA Service Desk SLA custom field via REST API but I get Internal Server Error after running this in browser console: AJS.$.ajax({ url: "https://jira.server/rest/api/2/issue/T...
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How do I create a monthly report based on how many tickets are opened according to request type.
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Hi Team, I need to make assignee as unassigned after the issue has moved from project A to project B. I need when issue gets moved to Project B, the assignee should automatically become unassigned. ...
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Our Service Desk has a "time to resolution" SLA. The SLA timer is configured to start on any of these 3 events: Entered Status: Assigned Issue Created Resolution: Cleared The timer is configure...
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since a couple of weeks our help desk installations started having issues reloading the active page after some actions such as: change the status of a ticket change the ticket assignee It happen...
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Hi, I am pretty new to the service desk and would like to know if there is a way to customize the Automation alert message that an agent receives. The way I have it setup now will only send them a m...
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How can I add new field as a modifier for “OTHER"? This way OTHER can actually be defined instead of being lost in a huge list of "OTHER". Also if we find out that there is enoug...
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According to permissions for a service desk project I have set up the assignable user has to have the project role of admin or service desk team OR be in the jira-users group. I have a person in the ...
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When I forward mail to service desk (address provided for that), Service Desk automatically creates two identical issues. Is this problem with mail server configuration (see picture for mail handler ...
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| Subject | Author | Posted |
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| 19m ago | ||
| February 17, 2025 1:01 AM PST | ||
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