Jira Service Management

Unanswered

Email handler seems to be ignoring messages from a particular user perhaps due to an unauthorized user with same address

I created several users with the my email address. The first was noaa.test.user. I was able to submit email through the email handler and not surprisingly the reporter was noaa.test.user. So I rem...

1,904 views 1 0 Larry Talley May 31, 2012
- cloud
- jira-service-desk
Limited visibility comments do not produce email notifications

Hello, When we make limited visibility comments we expect to get email notifications but we do not. Please advise. Thanks, Kirill

2,614 views 2 0 Kirill Karpelson November 20, 2011
can i request to re-open a ticket from within the closed ticket?

If i add comments to a closed support ticket, asking for it to be re-opened, will someone in support see these comments?

1,947 views 2 0 Ben S November 16, 2011
- atlassian-support
- jira-service-desk
Users listed in CC field not receiving emails...

My screen has the CC field. The CC field has that screen assigned to it. When I add my name to the CC field and enter a test comment in an issue and click Update button, I do not receive the email. ...

3,044 views 5 0 Eric Blair November 9, 2011
- email
- jira-service-desk
Does an email service need to be created for each Issue Type??

I read the issue creation though email documentation and I'm confused. Do I need to create one service per issue type, per project? In other words, if I want to send an email to create, say, a subt...

2,360 views 2 0 Eric Blair November 9, 2011