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Jira Service Management
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HI - using Jira Service Management Support and I have a few projects that are no longer being utilized. I want to end date the customers tied to these projects without losing the ticket h...
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Hi JSM Community, I've been working on building either a Dashboard, a Sheet, or a Dashboard using Atlassian Analytics for my Major Incident Metrics within JSM. I'm trying to display the parent to ch...
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In Service Management, when I view a ticket and have added some apps, they don't load automatically. I have to manually press the button for each app to load on the ticket, which is a bit frustrating...
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I am wondering if there is a way to change the default preview items when users launch the embedded widget. Ideally I would like to list out all the different ticket types as well as some learn about...
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I need to know if it's possible to automate the transfer or synchronization of comments between a Customer Portal (likely Jira Service Management) and tasks in a Jira Software Project, both ways...
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We are planning to use Jira service Management as our Change Management tool in our company. We are still on the testing phase and would like to know if we can change the workflow to have a Two level...
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We currently have a project aimed at external clients. Now we need these clients to be able to generate requests through the web without having to register. The idea is to generate a form and...
137 views 2 0 Deleted user October 2, 2024 -
Trying to potentially switch to Jira but in testing here I have noticed while I can email the @atlassian.net email and it will add and update incidents correctly, but it won't send any updates b...
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We're looking at what may be possible with the embedded widget and want to add a hidden field that will be dynamically populated with a client ID from the page the embedded widget is placed in.
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I am wanting to merge two Service management projects. The steps I need to perform as I understand it, begins with those below. I don't see Advanced search, so trying to enable issue Navi...
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Hello, I am looking to move my company helpdesk to Jira but we have 4 years of tickets and helpdesk articles in our current system. Is there are way I can import everything from Freshdesk into ...
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Hello! We are using JIRA as a Customer Service Desk. External users need to be invited into the project or they can Sign Up before creating the ticket via a Form. Question that has risen is tha...
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Hello Atlassian Community, Great to be part of this community! In our company, we use Jira Service Management as a Data Center, and I am an admin for several "Jira Service Desk proj...
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Hi, I've in Jira project insight custom field, including more than 100 assets/values. also I've 100 Jira projects, each project have same name of one of the existing Jira projects. EX: Insight fie...
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I am in the process of setting up a Jira Service Management instance for a client who will be sending requests to it via their own helpdesk system (Remedy). I have configured an e-mail address ...
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Hi there, We have a service desk portal setup that customer can email requests or submit requests using the portal. However, customers from the same organization cannot see each others tickets in th...
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Is there a way to use the workload balancer with the oncall schedule?
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...ser comments, goal is to show that comment as "public" for users who rasied request via JSM. -if there are attachments added or image as comments in software project, that needs to be synced too. I...
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I've been trying to follow this article: https://community.atlassian.com/t5/Jira-Service-Management-articles/Populate-a-user-picker-field-from-the-description-field/ba-p/2134905 I have not ...
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My current script isn't working at all. It doesn't even look like the behavior is being triggered. I'm attempting to make 3 fields--Supplier (10132), Live Date (10343), and MPAN/MPR (1...
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We want to create a template for our epic type issues in Jira Cloud. Specifically, in the Description field to have several headers to help drive consistency between epic creation. Is this pos...
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Good day! I am desperately trying to automate this flow: Using this smart value: {{#issue.comments}}{{body.match("((\w+\.\w+)(?=].*merge request))")}}{{/}} Sadly, I get notified that ...
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I'm using the Time to First Response gadget in one of my Jira dashboards. Occasionally, I notice that the average first response time displayed is quite high—sometimes 57 hours,...
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Hi, We have 2 JSM projects, same Agents, different Customers. Sometimes we need to show attachments of Project #1 issues to Project #2 Customers. We are trying to do the following: Create...
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| July 29, 2025 5:22 PM PDT |