Jira Service Management

Hi I'm a quite seasoned programmer who has been working with JIRA for many years now in various projects, but I've never really taken the time to learn the tool properly and administrate it for any ...

• jira
• jira-service-desk

I need help to get started.  I have the documentation but my screens do not match.  There must be a problem with my access or maybe I missed a step to set this up properly?  Help pleas...

• jira-service-desk

I need help to get started.  I have the documentation but my screens do not match.  There must be a problem with my access or maybe I missed a step to set this up properly?  Help pleas...

• jira-service-desk

Hi all, Let's say I have a very large company as a client and it contains more than 500 people who can send in requests.  Is there, or can I somehow create an admin for the company who will be...

• customer-portal
• jira-service-desk

Hi there, I have a problem that I can't seem to find the solution to in the documentation. I want to add an "Estimated Date of Completion" type field for the agent to update on the jira project, but...

• cloud
• jira-service-desk

Hi There, When a customer creates an Issue in the portal - they get an acknowledgment email sent - but when we create an issue (say when they phone)  - [1] They don't get an email - even throu...

• jira-administration
• jira-service-desk

Hello, I am looking at Jira as a solution for a problem we have now.  We use Mantis BT for tracking issues within the business.  This has worked fairly well for simple projects, but in the...

• jira-service-desk

I am trying to work on a unique requirement. I have an onboarding html form that has the following four questions with Yes and No radio buttons. Are you an employee? Yes No Do you work on site?&nb...

• jira-service-desk
• jira

The Jira Service Desk marketing team is looking for customers who have successfully switched from BMC's Remedy ITSM to Jira Service Desk!  We’d love to hear your thoughts on the pros and cons of...

• jira-service-desk
• jira

Hi!   I need to remove the option Report in Jira Service Desk cloud. How do I do it?   Thanks!  

• jira-service-desk
• jira-service-desk-cloud

  Hello, For Service Desk request forms we have created custom fields and set a default for those custom fields. All of the forms show up and work correctly, but when viewing some of the issue...

• jira-administration
• jira-service-desk

Is this a plugin I need to activate for using Self Service Portal? Please help

• customer-portal
• jira-service-desk

For security reasons, our Jira server is not reachable from the outside. We are currently setting up JIra Service Desk for external customers to report bugs and change requests. For the customer port...

• jira-service-desk

...reateusers=true,notifyusers=true,ccwatcher=true,ccassignee=true,stripquotes=true subdirectory: /servicedesk-mail/am-new Anyone know how to setup incoming mail in Jira Service Desk?

• jira-service-desk
• mail-handler

Is there a way to add a gadget to my dashboard to show how many tickets each person resolved and how many tickets each person has open plus those open that are past the due date?

• jira-service-desk

We have a two different projects in jira service desk and whenever customer visit to old customer portal that request to be redirected to new customer portal is there any way that we achieve this..

• customer-portal
• jira-service-desk

Hi everyone, I am looking for some best practice advice.  We are going to be moving from freshdesk (which is great) to service desk to better integrate with Jira.  We are in the process of ...

• jira-service-desk

Hi everyone, I have created an onboarding request type for our IT project service desk which includes several custom fields like first and last name, team, employee type, etc. I would like, through...

• jira-cloud
• jira-service-desk

We have an external customer that wants to create issues in their system and export them as an XML and upon import into JIRA, create a new issue.  Has anyone else successfully done this?

• jira-service-desk
• xml

I'm in the process of making a new Service Desk project for one of our teams.  During this process, we're trying to figure out which fields we want people to have to fill out, and we were wonder...

• jira-service-desk

Hi, I am currently involved with setting up a JIRA Service Desk server instance. We are currently looking at how to identify VIP users within our internal organisation. Is there a recognised best pr...

• jira-service-desk
• user-management

Hi, We are in the process of purchasing Jira Service Desk. I have recently installed Jira service Desk (v3.8.2) on a test server using a production backup of our current Jira Software instance. Aft...

• jira-service-desk

Hi, if I want to share an issue/ticket with an existing user, the search function does not deliver any users. by username instead it delivers it by entering the email-address. Is ther...

• jira-service-desk
• jira-software
• issue
• share

Is there any other options for configuring the "My Requests" customer facing page? Specifically I'm looking for better options in filtering and searching for issues within a large list of requests.&n...

• jira-service-desk

Can someone translate what this means? I am using Service Desk Cloud.  When I try to set up an automation rule to change the request type from an Incident to a request type I created called Repo...

• jira-service-desk