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Jira Service Management
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Good Day, So I am very very new to Jira Support Desk and not sure how to go about everything. So I really appriciate all the help that was offered to me so far. Issue: Management...
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...harePoint, etc.) are true. For example when in our HRM system ne employee is registered I want in service desk to create an issue for new PC. Please advice me, what software to use, hat d...
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Hi, I am having trouble reliably having JavaScript run once a ticket page has loaded. The JS is in the "Edit Announcement Banner" and runs fine on a normal ticket using $(window).load(function() for...
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How to Create a Customer Satisfaction report/script to display completed issues within a certain project - within a certain time frame - and display the Satisfaction score and Satisfaction Comment. I...
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How can we show the customer the workflow in the Portal? Thanks! Ian
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@mentions in comment only auto populating those that are involved in ticket. We want to be able to @mention anyone and allow them to view ticket. We have tickets locked down so that only those ...
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The setting found with the systems settings only affects agent notifications.
787 views 2 0 Deleted user February 8, 2018 -
Hello, Can anyone explain the exact process for manually adding new users to JIRA Service Desk. I go to Customers and locate the organization I want to add the user to. I then select add ...
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In Servicdesk I would like to create a predefined comment on a workflow change. Since many users will write different texts, it would look better for the customer if there was an unique unified text ...
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Hi, Are things listed below possible to do and if so, how? 1. Integrate jira service desk with jira software 2. Generate monthly time reports per user to see how much time did user spend on s...
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Every email to Support creates a new ticket even if someone replies to the same thread. This is of course making the Support tickets reach a huge number while many of them are the same thing, but peo...
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Hello, found some similar questions, but cant understand solution. My problem with "Service request with approve" The problem is: 1. Agent(Local or Active Directory) created Request. 2. Repo...
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JIRA Service Desk New Installation Database on MS SQL Server 2014 (jirauser has dbo role on database, jiraschema was created schemaowner is jirauser) By configuration step set administrator account...
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Post renewal of SSL certificate, We have observed whole JIRA front end is coming in JAPANESE. So we have changed the default language to UK_ENGLISH & Then had restarted the application. Pos...
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Is there anyway Default Service Desk Comments to Internal only?
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can jiraservice desk send an email to the user with unique url link in message. for example jira issue send an to my gmail address,inside a url link is there i need click in the url to confirm...
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Hi, We are setting up a Service Desk instance. There is functionality that creates an issue against a specific Customer/Organisation if that Customer emails a support email address. However we hav...
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RAISE an ISSUE has limited fields - would like to expand to reduce the diting required AFTER issue is created.
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Hi everyone I am trying to measure the level of satisfaction of my clients, but i dont want to do it through a survey. I would like to do it in the workflow just as soon the ticket has been ...
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I am the administrator of the Service Desk and a part of the group Service Desk Team of this project that I am trying to configure. I currently am trying to set up the email channel for email request...
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We have nine teams that are working across three products, and we'd like to standardize the way that requests/bugs are taken in across the org. We've purchased JSD to help us with this and...
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Hello! We are hosting Service Desk exposed to the external customers for them to raise tickets towards our company. Due to the business needs clients need to provide various logs for our support to...
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Hello, Is there any possibility to reorder request types shown on JIRA SD portal within one request type group? My question is connected with JIRA Service desk cloud. Thanks, Dorota
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I am trying to get familiar with the JQL to seach for specific issues, but each time I click on the link 'Read more about JQL syntax.' with hyperlink 'https://extranet.atlassian.com/display/~sirons/2...
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Is it possible to create a select field in my service desk form so a User can select data that its origin is a spreadsheet uploaded?
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