Jira Service Management

Hi, In the latest version of Service Desk (3.4), I see a Don't notify me button on the Customer Portal. See screenshot.     Can someone tell me what that button does? How does it pr...

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I added images to the ServiceDesk Jira to show my customer.  But the customer can't see them in the portal.   What have I done wrong when I added the images to the Jira that means the cus...

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Hi, I just got a new liscence key for extending the trial for the Portfolio for JIRA add-on and updated the key and got recognition that the key is valid with new expiration date in August. However,...

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Can't seem to remove the middle record - in image.

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This error I can see: Caused by: java.sql.SQLException: Incorrect string value: '\xF0\x9F\x98\x8A \x0A...' for column 'DESCRIPTION' at row 1          &n...

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Hi We have in our workflow a transition called "Accept" - from status "Open" to status "In progress". 1) When the agent "X" accept the request, the assignee of this request should be changed aut...

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We use organisations to organise our customers for each project. I would like to be able to mention any customer in that organisation once the oraganisation is added to the ticket in the people secti...

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Hello, How can we edit / configure the welcome mail to a new customer? We can configure other events by templates, such as Request created, Public comment added ... etc ... but we do not see how t...

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Hello, We want to add the name of the agent assigned to the issue (Assignee) in the customer notification template. We have not located the variable, as we can add this variable to the template of ...

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I don't want my portal-using customers to be able to view closed issues and tickets but  they should be able to view and reopen solved issues as long as I don't close them. Is there an easy sol...

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When I link issues in Service Desk, I have to choose between several connection types: Duplicates Is duplicated by Clones Is cloned by Blocks Is blocked by Causes Is caused by Relates to ...

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Hi folks,   I'm trying to make JIRA add my colleague as a watcher, if I mention him in a comment on the ticket. I can't find the right switches in automation. Has someone done this before? ...

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We have purchased Jira Service Desk, but we cannot find the licence for it on our account.

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Hi, we are evaluating JIRA Service Desk. One thing we are definitely looking for is being able to create and export a report of a list of the tickets (change requests) that have been approved, and di...

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I have JIRA Service Desk.  How do I add Confluence to my self-hosted instance of JIRA? Do I need to deploy a new server to host Confluence and connect it to the JIRA database on the server wher...

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The status says its operational, its clearly not. We are using JIRA service desk on the cloud. We can login but can't see any of our issues. This is very critical.  Is anyone else experiencing t...

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After creating new service desk project, the "welcome-guide" landing page throws a 500 error. Also some of the pages under project settings, like request type, customer permissions and automation equ...

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I can give a JSD Project a name. For example "Atlassian-Gold-Partner". If I set the customer permission to: "Anyone can email the service desk or raise a request in the portal" and send an email...

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Is it possible to have a message go back to the email account explaining how to contact support (other alternate methods)?

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Hi, I'm currently writing an advisory for a compony we provide services to. The conclusion is probably going to be Jira for Developers and Jira Service Desk for the helpdesk. But I was wondering if...

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Is there a way to customize the URL of customer portal for our Service Desk projects so that it is easy for customers to remember the URL everytime they need help?

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I am looking to add few custom fields at the Customer level in JSD. Ex- Contract Start Date and End Date. 

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I want to understand the workflow for how a Service Desk agent can work on multiple Projects on Service Desk and manage requests? How a Service Desk agent gets notified of New Issues on JIRA? Pleas...

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I've set up Jira to create issues from mails. If I send mails manually from all kinds of accounts to the email account that I gave Jira access to, then those issues are created just fine. ...

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Ok, here is the problem. I try to create a add-on for Jira Service Desk server verision. I have a button on my requests page and I want the result of this action to be on new custom page. Is it possi...

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