Considering Portal in JIRA Service Desk for external Customer software support

[George Bertolotti]

Community - could use some help in considering a decision to use the Portal in JIRA Service Desk for External Customer support.

We anticipate having Customers submit incidents and service requests as a start, and then expand to other functions.

Some background: this is for a SaaS (software as a service) product and it involves very large Customers.

Any advice pros or cons on this strategy would be greatly appreciated.

Thanks,

George